Position Description: Job Title: Java Backend Developer

- Position: Software Engineer;

Experience: 4- 7 Years

- Category: Software Development/ Engineering
- Shift: Timing/rotation etc. details
- Main location: Gurgaon;

Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Responsibilities

- Gather, analyze, and document business requirements for ServiceNow implementations, with a focus on inventory discovery and inventory management

- Collaborate with stakeholders to understand business processes and translate them into technical specifications for the ServiceNow platform

- Support the design and implementation of ServiceNow solutions, ensuring alignment with Sun Life's business objectives and IT strategies

- Participate in agile development processes, including daily scrums, sprint planning, and backlog grooming

- Create and maintain detailed documentation, including process flows, user stories, and functional specifications

- Conduct gap analysis between current and future state processes, identifying opportunities for improvement and automation

- Assist in the configuration and customization of ServiceNow modules, particularly in Asset Management and Discovery areas

- Facilitate workshops and meetings with business users to elicit requirements and validate solutions

- Support user acceptance testing (UAT) and provide training to end-users on current ServiceNow functionalities

- Collaborate with developers, architects,



and other team members to ensure successful delivery of ServiceNow projects

- Monitor and analyze system performance, recommending enhancements and optimizations as needed

- Stay current with ServiceNow platform updates and best practices, advocating for their adoption within the organization

Requirements

- 5+ years of experience as a Business Systems Analyst, preferably in IT Management &
- Operations (ITSM/ITAM/ITOM) environments

- 3+ years of hands-on experience with ServiceNow platform

- Strong understanding of ITIL framework and IT service management processes

- Excellent analytical and problem-solving skills with attention to detail

- Proven ability to translate complex business requirements into clear technical specifications

- Experience in process mapping and documentation using various tools and methodologies

- Strong communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders

- Familiarity with agile development methodologies and project management tools (e.g., JIRA)

- Proficiency in creating detailed reports, presentations, and technical documentation

Nice to Have Skills

- ServiceNow certifications (e.g., Certified System Administrator)

- Experience in fical services or insurance industry

- Understanding of IT goverce, risk, and compliance (GRC) processes

- Experience with data analysis and visualization tools

Skills

- Cloud Computing

- Communication

- Data Analysis

- Data Architecture

- Data Engineering

📌 ServiceNow BSA Professional (Bengaluru)
🏢 CGI
📍 Bengaluru