About the Role: We are looking for a Team Leader for the BGC India Team who is passionate about people leadership, operational excellence, and driving team performance through meaningful insights and engagement. This role is pivotal in managing a team of 15 to 20 front-line specialists, maintaining Uber’s high operational and compliance standards, and ensuring a seamless identity verification experience for users across the platform.

What the candidate will do:

- Lead, mentor, and manage a team of 15 to 20 background check specialists, focusing on performance, engagement, and professional growth.
- Monitor and manage key operational metrics such as TPH, QA etc.
- Drive efficiency by identifying bottlenecks and opportunities for process improvement.
- Leverage basic data analytics (Google Sheets, dashboards, etc.) to track team performance and derive insights.
- Conduct regular 1:1s, coaching sessions, and performance reviews aligned with Uber’s people principles.
- Partner with cross-functional teams to maintain policy compliance and standard operating procedures.
- Promote team culture by creating a high-engagement environment that supports innovation, collaboration, and ownership.
- Ensure the team maintains Uber's customer obsession and operates with a problem-solving mindset.
- Manage staffing, scheduling, and shift operations in collaboration with workforce management.

Basic Qualifications:

- 1+ years of experience in a people management or team leadership role or SME role managing agent performance & feedback directly or indirectly
- Basic proficiency in analytics tools (Excel, Google Sheets, data dashboards).
- Strong interpersonal and communication skills.




- Experience handling day-to-day performance metrics and business KPIs.
- Proven decision-making and problem-solving abilities in dynamic environments.
- Ability to work with multiple stakeholders and adapt to changing business needs.
- Passion for coaching, mentoring, and enabling team success.

Preferred Qualifications:

- Bachelor’s degree or equivalent work experience.
- Previous experience in trust & safety, background check operations, or similar compliance-based environments.
- Familiarity with SQL or advanced analytics tools is a plus.
- Familiarity with conducting detailed root cause analysis and remediation plans
- Experience leading initiatives that improved efficiency or engagement in an operations setup.
- Knowledge of Uber’s community operations tools, principles, or customer service workflows.

Team Leadership & Span Management Approach: As a Team Leader with a span of 15 to 20 background check specialists, you will:

- Drive Efficiency: Optimize workflows, reduce friction, and continuously improve team productivity through insights and experimentation.
- Focus on Metrics: Regularly deep-dive into metrics to identify trends, performance gaps, and create action plans.
- Empower People: Create a growth setting through feedback, coaching, and learning opportunities that align with career paths.
- Elevate Quality: Uphold Uber’s standards by promoting compliance, consistency, and customer-first thinking.
- Foster Engagement: Build a connected team culture through transparency, recognition, and open communication.
- Operational Rigor: Own the performance narrative of the team with data-backed storytelling and a bias for execution.

📌 Service Team Lead I (QC) (Visakhapatnam)
🏢 Uber
📍 Visakhapatnam