Role & responsibilities

Service Sales & Business Development

- Find new service business from existing and prospective customers.
- Promote AMC, CMC, repair and maintenance packages.
- Follow up on renewals and repeat business to meet monthly and annual targets.
- Enquiry & Quotation Management
- Handle service enquiries and coordinate with the technical team on feasibility.
- Prepare and follow up on service, AMC and spare parts quotations.
- Maintain records of enquiries, quotations and order confirmations.

Service Coordination

- Schedule preventive maintenance and breakdown visits with service engineers.
- Coordinate with the technical and spares teams for timely execution.
- Track pending requests to closure and keep customers updated.

Customer Relationship Management

- Build and maintain solid customer relationships.
- Handle complaints and coordinate resolution with relevant teams.




- Improve customer retention.

Sales Administration & MIS

- Maintain customer databases, quotation trackers and AMC/CMC renewal schedules.
- Prepare daily, weekly and monthly sales reports and update CRM/ERP.
- Coordinate with finance on invoicing and outstanding payments.

Preferred candidate profile

- Excellent verbal and written communication
- Strong customer relationship management
- Good negotiation and sales follow-up
- Knowledge of AMC, CMC, spare parts and service operations
- Proficient in MS Excel, Word, Outlook and CRM/ERP software
- Good coordination, planning and organizational skills
- Able to manage multiple enquiries and priorities
- Target-oriented and customer-focused

📌 service sale coordinator (Chennai)
🏢 Nibav Lifts
📍 Chennai