We are looking for an experienced and result-oriented Service Manager to oversee daily service operations, ensure customer satisfaction, manage workshop performance, and drive service business growth.
Key Responsibilities
Manage and supervise daily service department operations.
Ensure high levels of customer satisfaction and service quality.
Monitor workshop productivity, revenue, and operational efficiency.
Lead, guide, and motivate service advisors, technicians, and support staff.
Ensure timely vehicle delivery and quality control.
Handle customer complaints and resolve escalations effectively.
Monitor service KPIs, customer feedback, and departmental targets.
Ensure compliance with company standards and Mahindra service processes.
Qualification & Experience
Diploma / B.Tech in Automobile or Mechanical Engineering.
Minimum 5–8 years of experience in automobile service operations.
Previous experience in a Service Manager / Assistant Service Manager role preferred.
Strong leadership, communication, and customer-handling skills.
Preferred Skills
Workshop management and team leadership.
Customer relationship management.
Business development and target achievement.
Problem-solving and decision-making abilities.
Interested candidates can share their updated resume for consideration.
Job Type: Full time
Pay: ₹30,000.00 - ₹50,000.00 per month
Experience
- total work: 8 years (Preferred)
Work Location: In person
📌 Service Manager (Muvattupuzha)
🏢 Vayalat Mahindra
📍 Muvattupuzha
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