- Manage and oversee the overall service department operations to ensure smooth and efficient functioning.

- Achieve service revenue, labour sales, customer satisfaction and productivity targets.

- Supervise and guide Service Advisors, Technicians, Team Leaders and other workshop staff.

- Monitor daily vehicle inflow, job card opening, work allocation and vehicle delivery schedules.

- Ensure timely vehicle servicing, repairs and quality control as per Tata Motors standards.

- Handle customer complaints, escalations and service-related issues effectively.

- Monitor workshop productivity, technician efficiency and manpower utilization.

- Ensure proper implementation of service processes, warranty procedures and company policies.

- Coordinate with Spare Parts, Bodyshop, CRM and Sales departments for smooth operations.

- Monitor service quality,



repeat repairs, vehicle turnaround time and customer feedback.

- Conduct regular team meetings, training sessions and performance reviews.

- Ensure proper maintenance of workshop equipment, tools, safety standards and housekeeping.

- Prepare and review daily, weekly and monthly service performance reports.

- Develop strategies to improve customer retention, service business and overall dealership profitability.

- Report department performance and operational updates to the General Manager / Top Management.

Pay: ₹15,000.00 - ₹47,000.00 per month

Advantages

- Provident Fund

Work Location: In person

📌 Service Manager (Kollam)
🏢 Sleeba u0026 Sons Motor Coorporation( TVS
📍 Kollam