1. Job Purpose The Service Manager is responsible for managing day-to-day service operations, achieving service revenue targets, ensuring customer satisfaction, maintaining workshop productivity, controlling repair quality and ensuring timely delivery of vehicles.

2. Roles and Responsibilities

A. Service Operations Management

- Manage daily service department operations.
- Plan and monitor vehicle servicing, repairs and maintenance activities.
- Ensure timely vehicle delivery as per customer commitments.
- Monitor vehicle inflow, job allocation and work progress.
- Ensure proper implementation of OEM service procedures.
- Coordinate with the workshop team to resolve operational issues.

B. Revenue & Business Development

- Achieve monthly service revenue and labour targets.
- Increase customer-pay jobs, repeat service business and value-added services.
- Identify new business opportunities from fleet operators and commercial vehicle customers.
- Monitor daily, weekly and monthly revenue performance.
- Improve customer retention and workshop business growth.

C. Customer Relationship Management

- Ensure proper customer handling and service experience.
- Handle customer complaints and escalations.
- Monitor customer feedback and take corrective action.
- Ensure regular communication regarding repair estimates and vehicle status.
- Conduct customer follow-ups after vehicle delivery.
- Maintain good relationships with fleet owners and transport operators.

D. Workshop Productivity & Quality

- Monitor technician productivity and efficiency.
- Ensure proper job allocation based on technician skills.
- Review pending jobs and vehicle turnaround time.
- Reduce repeat repairs and customer complaints.
- Ensure quality inspection before vehicle delivery.
- Monitor workshop manpower and bay utilization.

E. Team Management

- Supervise Service Advisors, Workshop Supervisors and Technicians.
- Allocate responsibilities and monitor employee performance.
- Conduct daily team meetings and performance reviews.




- Identify employee training requirements.
- Maintain discipline and teamwork within the department.

F. Warranty & Technical Coordination

- Ensure timely warranty claim documentation and submission.
- Coordinate with OEM technical teams for vehicle-related issues.
- Monitor warranty claims and rejected claims.
- Ensure proper implementation of service campaigns and recalls.
- Ensure compliance with OEM service standards.

G. Spare Parts Coordination

- Coordinate with the spare parts department for required materials.
- Ensure availability of fast-moving spare parts.
- Monitor pending jobs due to parts shortages.
- Minimize vehicle downtime caused by material delays.

H. Safety & Administration

- Maintain workshop cleanliness and housekeeping.
- Ensure compliance with workshop safety procedures.
- Monitor proper usage of tools, equipment and PPE.
- Maintain service records and operational reports.
- Ensure compliance with company policies and procedures.

3. Authority & Accountability

- Responsible for day-to-day performance of the service department.
- Accountable for service revenue, customer satisfaction and workshop productivity.
- Authorized to allocate jobs and coordinate departmental resources within approved policies.
- Responsible for resolving customer and operational issues and escalating major matters to the Service General Manager.
- Accountable for maintaining service quality, safety and OEM compliance.

4. Educational Qualification & Experience

- Diploma / Bachelors Degree in Automobile or Mechanical Engineering preferred.
- 58 years of experience in automobile or commercial vehicle service operations preferred.
- Prior experience in supervising service advisors, technicians or workshop operations.
- Knowledge of commercial vehicle systems, service processes, warranty procedures and customer handling.
- Valuable communication, team management, problem-solving and computer skills.

Interested candidates please contact :

Contact no: (phone hidden)

Mail : [email protected]

📌 Service Manager (Karur)
🏢 CHENDUR AUTOMOBILES
📍 Karur