Job highlights

- 13+ years in Service Operations with large-team management and expertise in KPI management and escalation handling
- Lead service teams, oversee service delivery, monitor KPIs and SLAs, handle client escalations, and improve operational efficiency

We're Hiring: Service Head Company: IndiaFilings Pvt. Ltd.

Experience: 13+ Years

Industry: Service Industry / Financial Services

Location: Navi Mumbai, Maharashtra

Work Mode: Full-Time | Work From Office

About IndiaFilings:

IndiaFilings is one of India's leading business services platforms, offering company incorporation, GST, taxation, accounting, payroll and compliance services to 10 lakh+ businesses.

Role Overview:

We are looking for an experienced Service Head to lead service operations, manage large teams, improve customer satisfaction and drive operational excellence.

Key Responsibilities:

- Lead and manage large service teams and departmental heads.
- Oversee end-to-end service delivery and operational performance.
- Monitor KPIs, SLAs, TATs and team productivity.




- Handle client escalations and ensure timely resolution.
- Improve processes, service quality and operational efficiency.
- Drive customer satisfaction and cross-functional coordination.

Candidate Requirements:

- 13+ years of experience in Service Operations / Service Delivery.
- Robust experience in large-team management.
- Excellent leadership and decision-making skills.
- Expertise in KPI management, escalation handling and process improvement.
- Financial Services, Taxation, Accounting or Compliance experience preferred.
- Graduate mandatory; MBA preferred.

Office Address: Aurum PropTech Limited (Majesco), 6th Floor, Millennium Business Park (MBP), Mahape, Ghansoli, Navi Mumbai, Maharashtra 400710.

Interested?

Share your updated resume with Current CTC, Expected CTC and Notice Period.

HR Riddhi Shirke (phone hidden)

www.indiafilings.com

📌 Service Head (Mumbai)
🏢 India filings
📍 Mumbai