KEY RESPONSIBILITIES

- EV Powertrain Diagnostics &
- Technical Support:

Diagnose EV 2W/3W motor, controller/inverter, gearbox, DC-DC converter, sensors, wiring and related components using diagnostic tools, fault codes and electrical measurements.
- Remote Resolution &
- Field Support: Support OEM/dealer teams across India by phone, video and remote diagnostics; handle South India field visits and other locations as required.
- Vehicle-Level Fault Isolation: Identify whether issues arise from Virya components or battery/BMS, charger, vehicle wiring and other interfacing systems.
- Warranty Assessment &
- Claim Validation: Assist in checking failed parts, warranty eligibility, evidence and technical reasons for approval or rejection.
- RCA, R&D; &
- Quality Coordination: Share field observations and failure data; coordinate investigations and corrective actions with internal teams.
- Case Management, Reporting &
- Communication: Own assigned service tickets to closure; maintain accurate reports, customer updates, photographs and diagnostic records.
- Dealer Training &
- Knowledge Support: Support basic technical demonstrations, on-the-job training and sharing of service procedures.
- Safety &
- Travel:



Follow electrical safety procedures and PPE requirements; travel when customer support demands.

CANDIDATE PROFILE

Technical

- Education: Diploma or B.E./B.Tech in Electrical, Electronics, Automobile or Mechanical Engineering.
- Experience &

Skills:

2–3 years in EV/automotive service or diagnostics; basic motor/controller knowledge, multimeter use, wiring diagrams and fault-finding. EV 2W/3W experience preferred.

Behavioural / Communication

- South Indian Language – Mandatory: Proficiency in at least one of Kannada, Tamil, Telugu or Malayalam for primary South India customer support.
- Hindi – Mandatory: Must understand and communicate in Hindi sufficiently to diagnose complaints and remotely support North India dealers/customers.
- English – Required: Valuable verbal and written English for technical coordination, reports and emails.
- PAN-India Support Readiness: Must independently handle remote service tickets from any region, irrespective of primary field territory; willing to learn, travel and grow into wider responsibilities.

📌 SERVICE ENGINEER – ELECTRIC VEHICLE (EV) POWERTRAIN AND TECHNICAL SUPPORT (Lucknow)
🏢 Virya Electric Powertrains
📍 Lucknow