Job highlights

- Readiness to participate in essential shift rotations,including nights,weekends,and on-call duties to support 24 / 7 operations

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributionsIf so, lets start the conversation.

Job Summary

Iron Mountain is seeking a proactive and detail-oriented Service Desk Engineer Monitoring & Support (Data Center) to join our Information Technology / Data Center Operations team .

In this role, you will be responsible for monitoring data center infrastructure through specialized tools and providing comprehensive support to ensure uninterrupted service operations . You will serve as the essential first point of contact, managing the critical flow of information between our customers and technical teams to maintain operational continuity .

What You ll Do In this role, you will:

- Responsibility 1: Monitor data center infrastructure using designated tools to identify and log alerts, incidents, and performance issues within the Information Technology Service Management (ITSM) system .
- Responsibility 2:



Collaborate with customers, technical teams, and management to coordinate communication and provide professional, timely updates on service resolutions .
- Responsibility 3: Ensure compliance with data center policies, Service Level Agreements (SLAs), and security protocols while maintaining accurate documentation of all interactions and actions taken .

What You ll Bring The ideal candidate will have:

- Experience: Proven experience working in a high-stakes Data Center Operations or Service Desk environment .
- Technical Knowledge: Strong knowledge of infrastructure monitoring tools and Information Technology Service Management (ITSM) systems .
- Proven Ability: Demonstrated ability to multitask and prioritize incidents effectively while maintaining qualified communication under pressure .
- Flexibility: Readiness to participate in essential shift rotations, including nights, weekends, and on-call duties to support 24/7 operations .

Category: Information Technology

📌 Service DeskEngineer (Mumbai)
🏢 Iron Mountain
📍 Mumbai