Job highlights

- Basic knowledge of computer hardware, Windows OS, Microsoft Office, and troubleshooting skills
- Provide first-level IT support, troubleshoot hardware/software issues, handle service requests and incident tickets, assist with login/password issues, escalate unresolved problems, maintain documentation
- ₹24,000 CTC with ₹17,000 in-hand salary

Job Title: Service Desk Engineer L1

Company: Sony Pictures

Payroll Company: Fidelis Technology

Job Location: Goregaon East, Mumbai

Experience: 1+ Year Experienced candidates (as per skill requirements)

CTC: 24,000 per month

In-Hand Salary: 17,000 per month

Notice Period: Immediate Joiners Only

Interview Mode: Face-to-Face (F2F)

Gender Preference: Male Candidates Only

Work Mode: Work from Office

( Candidates who are comfortable with the offered salary package and are based on or can commute via the Western Line, please share your updated resume at [email protected]. )

Job Location Address

19th/20th Floor, Commerz 3, Oberoi Garden City, International Business Park, Yashodham, Goregaon East, Mumbai, Maharashtra 400063.

Job Summary

We are looking for a Service Desk Engineer L1 to provide first-level IT support to end users, troubleshoot technical issues,



and ensure smooth day-to-day IT operations.

Key Responsibilities

- Provide first-level technical support to end users.
- Troubleshoot basic hardware, software, and connectivity issues.
- Handle service requests and incident tickets.
- Assist users with login issues, password resets, and account-related queries.
- Provide basic support for Windows operating systems and Microsoft Office applications.
- Escalate unresolved issues to the appropriate technical teams.
- Maintain proper documentation of incidents and resolutions.
- Ensure timely resolution of user queries and service requests.

Required Skills
- Basic knowledge of computer hardware and software.
- Knowledge of Windows OS and Microsoft Office.
- Basic troubleshooting and problem-solving skills.
- Positive communication and customer service skills.
- Knowledge of ticketing tools is an added advantage.

Important Requirements
- Male candidates only.
- Immediate joiners only.
- Must be available for a face-to-face interview in Mumbai.
- Willingness to work from the Goregaon East office.

Interested candidates can apply with their updated resume.

📌 Service Desk Engineer (Mumbai)
🏢 Fidelis Corporate Solutions
📍 Mumbai