Position Name: Service Desk Analyst

Purpose: L1 Support

Experience: 0 to 2

Key Result Areas

Key Responsibilities – Service Desk & User Support

• First-level support via phone, email or ticketing tools

• Log, categorize and resolve tickets as per ITIL process

• Ensure SLA adherence and user communication

Access Management

• User access provisioning, modification and de-provisioning

• Password resets, role-based access control and account unlocks

• Ensure compliance with security policies Lending Applications Support

• Support loan origination and loan management applications

• Troubleshoot access, data and basic transaction issues

• Escalate issues to L2/L3 with proper documentation

Required Skills & Qualifications

• Basic IT Service Desk experience

• Knowledge of access management and security concepts

• Familiarity with lending or financial applications

• Understanding of ITIL concepts and service workflows

• Positive communication and problem-solving skills

📌 Service Desk Analyst (Chennai)
🏢 Sundaram Finance
📍 Chennai