Job highlights

- 1-4 years IT service desk experience with proficiency in Zendesk or ServiceNow

- Provide remote technical support, troubleshoot IT issues, manage and prioritize service desk tickets, and escalate complex problems

Location : Airoli

Roles and Responsibilities :

- Provide remote technical support to customers through phone, email, or chat channels.

- Troubleshoot and resolve IT issues related to hardware, software, and network connectivity.

- Manage and prioritize tickets in the service desk system to ensure timely resolution of customer requests.

- Collaborate with internal teams to escalate complex issues and provide updates on ticket status.

Job Requirements :

- 1-4 years of experience in an IT service desk environment or similar role.

- Solid knowledge of troubleshooting techniques for common IT problems such as printer issues, password resets, etc.

- Proficiency in using ticketing tools like Zendesk or ServiceNow is required; familiarity with other platforms a plus.

📌 Service Desk Engineer (Thane)
🏢 Cms IT Services
📍 Thane