What would you do? • Data entry in Human Resource systems SuccessFactors and tracking tools

- Update HRIS systems including but not limited to internal and client based applications with HR transactions
- Receive requests from employees via the clients ticketing tool
- Review all input to ensure data is compliant with company practices
- Communicate with employees to request corrective or additional data and confirm receipt of requests for processing
- Analyze output reports to ensure data has been processed accurately address errors with employees and initiate corrective action
- Deliver qualitative output and meet expected standards
- Adhere to SLAs KPIs and CPIs set by the client
- Deliver all services in the Spanish language
- Ability to take calls Contact Center with positive language and verbal and written communication skills

What are we looking for? • Primary skill - HR Service Delivery - P3

Roles and Responsibilities: • • Performs data entry in Human Resources systems, tracking tools and client specific tools

- • Proofs data entry generated within immediate team to ensure quality of deliverables




- • Demonstrates knowledge of Human Resources processes and related systems to effectively perform responsibilities
- • Researches and resolves data entry, discrepancies
- • Reads and understands all communications regarding client and companies HR Services processes to remain current with all job responsibilities
- • Participates in cross-functional training to fulfill team backup responsibilities as assigned
- • Refers customers to self-service options as applicable (systems, reports, etc.)
- • Participates in process improvement planning
- • Identifies and escalates complex issues to supervisor
- • Provides operational statistics as requested
- • Completes special projects as assigned
- • Supports and sustains positive work environment that fosters team performance through own work and behavior
- • Is receptive to perform

Work Model & Shifts: WFO; comfortable with US shift coverage as business requires.

📌 Service Delivery - Delivery Operations Representative (Mumbai)
🏢 Trigent Software
📍 Mumbai