Senior Manager, Project and Service Delivery – Data Foundations and AI Enablement

Job Level: G5

Location: Vizag, India

Level: Senior Manager

Function: Global Data and Analytics – Data Foundations and AI Enablement

About the Role

We are looking for a Senior Manager to lead project and service delivery for Data Foundations and AI Enablement in the Global Capability Center.

In this role, you will manage Build, Run, enhancement, and innovation work. You will help teams deliver on time, manage risks, and keep stakeholders informed.

What You Will Do

Delivery Leadership

- Lead Agile delivery across Data Foundations and AI Enablement work.
- Responsible for the D&A; Service Catalog definition and refinement working with D&A; Lead(s). Include delivery processes and SLA definitions
- Accountable for demand intake, timely service delivery, adherence to SLAs.
- Manage project plans, milestones, risks, issues, and dependencies.
- Keep backlogs ready, priorities clear, and delivery progress visible.
- Provide transparent updates to leaders and stakeholders on delivery progress and KPIs

Tool and Process Management
- Use Jira to plan, track, and report work.
- Use Confluence to manage requirements, decisions, and knowledge.
- Use Jira Service Management to intake demand and manage incidents, requests, and Run work.

Service and Portfolio Management
- Manage Run services for enterprise data and analytics platforms.
- Support intake, prioritization, capacity planning, and resource planning.
- Monitor service health, SLAs, KPIs, and runbooks.

Stakeholder, Vendor, and Team Coordination
- Act as the main GCC delivery contact for Global Data & Analytics stakeholders.
- Work with teams across regions and time zones.
- Coordinate work with vendors and partners.
- Manage escalations and follow actions to closure.





Continuous Improvement
- Find ways to improve delivery quality, service quality, and team productivity.
- Automate repeated work where possible.
- Support AI-enabled improvements that create measurable value.

Requires clear understanding of D&A; team’s activities in support of build, run, and operating the platforms. Knowledge areas provided below are examples and do not constitute an exhaustive list.
- Databricks, Lakehouse platforms, and cloud data platforms
- Informatica IDMC – Cloud Data Integration, Data quality, Governance, Metadata, and Data Catalog as well as Data Marketplace
- Tableau, Power BI, Databricks Reporting and BI Genie
- AI, ML, and GenAI concepts
- Platform operations and support
- Service delivery and management frameworks such as ITIL

Required Qualifications
- 8 to 10 years of experience in technology delivery, data and analytics, Agile delivery, project management, or service delivery. Includes demand management, SLA adherence, budget control.
- Experience leading enterprise delivery across Build and Run work
- Strong experience with Jira, Confluence, and Jira Service Management.
- Strong skills in risk, issue, dependency, and stakeholder management.
- Experience working with global teams, vendors, and partners.
- Clear communication and strong escalation management skills.

Preferred Qualifications
- Bachelor’s or master’s degree in Computer Science, Engineering, IT, Business, or a related field.
- ITSM/ITIL, Agile/Scrum, PMP
- Experience with Databricks, Informatica, Tableau, Power BI, or similar tools.

How Success Will Be Measured
- Predictable project, sprint, and release delivery.
- Clear management and governance of service delivery on time and on budget.
- Stable services and strong Run performance.
- Strong stakeholder confidence.

📌 Service Delivery Lead (Visakhapatnam)
🏢 Eisai Pharmaceuticals India
📍 Visakhapatnam