CategoryTasksEnd-User Support & Desktop Administration•Provide Level 1/Level 2 desktop troubleshooting and technical support for end users.

•Resolve hardware, software, operating system, and peripheral-related issues.

•Handle printer troubleshooting, installation, and connectivity issues.Windows & Endpoint Management•Monitor and remediate Windows patch deployment failures and update-related alerts.

•Manage endpoint security solutions including Avast Antivirus and Sophos Endpoint Protection.

•Ensure endpoint compliance, security monitoring, and issue resolution.Microsoft 365 & Collaboration Services•Administer Microsoft 365 services, including user management and licensing.

•Support Exchange Online activities, mailbox administration, and email troubleshooting.

•Perform email phishing investigations, message tracing, and security-related analysis.Identity & Access Management•Manage Active Directory user lifecycle operations, including onboarding and offboarding.

•Handle account provisioning, deprovisioning, password resets,



group membership management, and access control.Network & Security Administration•Monitor Sophos Firewall health, WAN connectivity status, and alert tickets.

•Perform Sophos Firewall firmware upgrades and support network security operations.

•Assist with security incident response and infrastructure monitoring activities.Email Security & Gateway Management•Administer Barracuda Email Gateway Defense.

•Manage email/domain whitelisting and blacklisting requests.

•Support spam filtering, email security policy enforcement, and threat mitigation.Security Compliance & Improvement Projects•Participate in security enhancement initiatives such as Microsoft Secure Score improvement projects.

•Implement security recommendations and support organizational cybersecurity best practices.

•Contribute to strengthening the overall security posture of the IT setting.

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