- Study service history of the appointed customer and prepare yourself to attend the customer.
- Interact with customers during reception and perform active reception as per the check sheet, record customers’ verbatim and perform preliminary diagnosis in case of specific problem mentioned by customer.
- Advise customers for suitable service product and required jobs to be done as per the customers’ need.
- Share the cost and time estimate with customers against the requirements given by customers and take approval against the same.
- Translate the customer requirement in technical instructions with quick test and environment data collected during reception with the help of Quality Inspector.
- Exhibit maximum transparency through video call with customer to show parts to be replaced and vehicle status in workshop.
- Keep on updating the vehicle status to customers during service.
- Follow up with the workshop for completion of job as per promised time.
- Confirm the readiness of car after visual inspection and inform customer about delivery time.
- Perform handover process by clear explanation of invoice to customers and ensure the satisfaction through instant feedback.
For any query contact at (phone hidden) Job Type: Full-time
Pay: ₹25,000.00 - ₹35,000.00 per month
Perks
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund