A Telecaller (often specifically for an IVF Centre or medical/healthcare clinic given "IVF") is a front-line communication role responsible for managing inbound and outbound phone inquiries, educating prospective patients about services, and converting leads into booked appointments or consultations.Job Role Overview

- Position Title: Telecalling Executive / Telecaller (IVF / Healthcare)

- Experience Required: Minimum 1 year of prior telecalling, BPO, or customer service experience (preferably in healthcare, fertility, or diagnostic centers).

- Work Type: Full-time

- Location: On-site (Clinic/Hospital)

Key Responsibilities

- Inbound &
- Outbound Calls:

Handle incoming patient inquiry calls (from web leads, walk-ins, or advertisements) and make outbound follow-up calls to prospective patients.

- Explain Services: Clearly, empathetically, and professionally explain IVF treatments, fertility packages, doctor consultation schedules, and basic process overviews to callers.

- Lead Conversion &

- Appointment Booking:

Nurture leads through regular follow-ups and convert interest into confirmed doctor appointments at the clinic.

- Database &

- CRM Management:

Maintain accurate daily logs of all calls, patient details, follow-up dates,



and conversion statuses in Excel or a CRM software.

- Patient Query Resolution: Address patient concerns, handle objections with patience and sensitivity, and provide accurate, ethical information. [1]

- Feedback Collection: Gather feedback from patients post-consultation or procedure to help improve service quality. [1]

Required Skills &

- Qualifications

- Education: 12th pass or Graduation (Diploma/Degree preferred).

- Experience: 1+ years of proven experience in a telecalling, sales, or customer support role—ideally within an IVF, hospital, or healthcare setting.

- Language Proficiency: Robust verbal communication skills in English and Hindi (or regional languages relevant to the center) with a polite, reassuring tone.

- Technical Skills: Basic computer knowledge (MS Office / Excel, CRM navigation).

- Personal Traits: High empathy, patience, resilience against rejection, active listening, and a professional/positive demeanor (crucial when dealing with sensitive medical/fertility queries)

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits

- Cell phone reimbursement

- Health insurance

- Internet reimbursement

- Paid sick time

- Provident Fund

Work Location: In person

📌 SENIOR TELE CALLER OFFICER ( IVF Experienced) (Ludhiana)
🏢 Doctor Sumita Sofat Hospital
📍 Ludhiana