We are looking for a skilled and experienced Senior Technical Support Executive to join our team. The ideal candidate should have good technical knowledge, excellent communication skills, and the ability to resolve customer queries efficiently.
Key Responsibilities
- Handle customer technical queries through calls, emails, and chat.
- Troubleshoot and resolve technical issues.
- Provide professional technical assistance to customers.
- Maintain customer records and support reports.
- Coordinate with internal teams for issue resolution.
- Ensure customer satisfaction and timely resolution of complaints.
- Guide junior support executives when required.
Requirements
- Minimum 1 year of experience in Technical Support.
- Good verbal and written communication skills.
- Basic computer and troubleshooting knowledge.
- Good problem-solving and customer-handling skills.
- Ability to work independently and in a team.
- Graduate preferred.
What We Offer
- Competitive Salary.
- Professional Work Workplace.
- Career Growth Opportunities.
- Supportive Team Environment.
Apply Now! Interested candidates can share their updated resume and apply for this position.