- Role is positioned as a Subject matter expert for Soft Skills.
- Key responsibility includes providing training and upskilling of resources hired as fresh graduates for multiple clients.
- Content Development: Design and develop new training material and customize existing training material.
- Design and develop the regular assessments to understand the effectiveness of the training conducted.
- Track individual performance during and after the trainings and conduct refresher sessions basis training needs identified.
- Stakeholder Management: Work closely with operations to address the key concern areas in operations arising from knowledge gaps.
- You may also be required to contribute to core operations and participation in RFI/ RFP for potential customers on need basis.
- Responsible for conducting training need identification and conduct refresher training sessions, basis need.
- Must be able to create and publish training dashboards on a daily/ weekly/ monthly basis, as applicable.
Key ResponsibilitiesRequired Profile/ Experience
- Experience in Soft Skills/ Behavioral training with expertise in voice and accent training.
- Positive knowledge of MS Excel is mandatory.
- Excellent Communication & writing skills. Must be able to author well written email messages and contribute to updating any training material for team members.
- Must be deadline oriented.
- Excellent Team Player and Good Decision Making Skills.
- Experience of working for and with International clients.
- Should be an excellent team player with great interpersonal skills.
Skill Requirements Shift Time
12:30 PM - 10PM, IST
Education Requirement
- B.Com / M.Com / MBA Finance/ Graduate in any stream
Other Requirements
📌 Senior Specialist (India)
🏢 HCL Technologies
📍 India
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