- 4-7 years experience with gold loan banking or related products, Bachelor's or Post-graduation degree preferred
- Lead branch operations, drive gold loan business growth, manage customer acquisition and retention, ensure compliance and accurate gold valuation, mentor team, and maintain NPAs control
Job Summary
This position is open with Bajaj Finance Limited.
The Branch
Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.
Responsibilities
- Responsible for overall branch operations and the performance profitability of the branch.
- Drive and participate in field-marketing activities of various financial products along with the team to improve brand visibility.
- Plan, conduct and monitor the branch field-level marketing activities to ensure a healthy pipeline of leads resulting in business conversion and branch growth.
- Focus on customer engagement for recent customer acquisitions and retention of old customers.
- Conduct error-free valuation appraisal of gold ornaments being pledged in branch with correct weight and purity assessment as per company policy and auditing compliance.
- Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
- Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
- Good planning abilities are required for smooth functioning of the branch and for developing cohesiveness within the company and among co-workers.
- Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
- Maintaining quality performance of the business, preparing various reports and taking necessary actions for growth of business in the branch.
- Increase gold loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
- Responsible for correct valuation maintenance of 100% process compliance at branch.