- 4-7 years experience with gold loan banking and valuation expertise
- Manage branch operations, lead marketing and customer acquisition, ensure compliance and process adherence, oversee vault security and NPA control
Job Summary
This position is open with Bajaj Finance Limited.
Responsibilities
- Responsible for overall branch operations, performance profitability of the branch.
- Drive, participate in field-marketing activities of various financial products along with the team to improve brand visibility.
- Plan, conduct, and monitor the branch field-level marketing activities to ensure a healthy pipeline of leads resulting in business conversion and branch growth.
- Focus on customer engagement for new customer acquisitions and retention of old customers.
- Conducting error-free valuation appraisal of gold ornaments pledged in the branch with correct weight and purity assessment as per company policy and audit/compliance.
- Joint custodian of the vault with responsibility for safekeeping of pledged securities as per company policies.
- Responsible for keeping NPAs in control through robust follow-ups with customers for interest collections.
- Good planning abilities are required for smooth functioning of the branch and for developing cohesiveness within the company and co-workers.
- Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
- Maintaining quality performance of the business, preparing various reports, and taking necessary actions for growth of business in the branch.
- Increase gold loan business, plus various other third-party products, i.e., NCDs, Gold Coins sale, etc.
- Responsible for correct valuation maintenance of 100% process compliance at the branch.