Roles & Responsibilities

Key Responsibilities (High-level, not exhaustive)

- Manage end-to-end transformation program for one or more clients, and/or lead group of projects for a large-scale client transformation program.
- Collaborate with cross-functional project delivery teams to ensure seamless execution. Meet the success parameters of clients and Infosys.
- Client Relationship Management - Establish, build and strengthen client relationships.
- Conduct/contribute to workshops with client, ecosystem partners and Infosys stakeholders to define business case, leadership alignment, client sponsor identification, scope modifications, contractual changes & program charter alignment.
- Participate in account and program reviews; Develop and carry out detailed transformation plan for own tracks; secures signoffs with program managers and sponsors.
- Receives change requests, facilitates impact analysis, schedules change control meetings, tracks the change request and ensures the relevant documents and stakeholders are updated to close the change requests.
- Resource Management; Quality & Risk management

Educational Requirement

- Graduate

Preferred Skills

- BPM->Leadership - JL6A

Service Line

- BPO Service Line

📌 Senior Program Lead - Business Transformation (Pune)
🏢 Infosys BPM
📍 Pune