Job highlights

- Customer support product experience.

Job Summary

The CoinDCX Journey: Building the Future of Finance: At CoinDCX, our mission is explicit - to make crypto and blockchain accessible to every Indian and enable them to participate in the future of finance. As India s first crypto unicorn valued at 45B, we are reshaping the financial ecosystem by building safe, transparent, and scalable products that power adoption at scale. We believe that change starts together. It begins with bold ideas, relentless execution and people who want to build what s next. If you re driven by purpose and thrive in environments where your work defines the next chapter of an industry, you ll feel right at home here.

Responsibilities

- Lead the pod that decides whether a users worst moment on our platform becomes a reason to leave or a reason to trust us more.

- Own the full support journey, from the moment a user hits a failure to the moment they confirm it is fixed, along with the metrics that measure it.

- Build the measurement that doesnt exist yet, set the pods goals on real numbers, and ship the structural bets: help attached to the failure, context that travels from entry to agent, and routing by stakes instead of queue order.

- Collaborate with people across the company to advance our team s products.

- Support others in the advancement of their products as well.

- Keep track of the health and success of our products by listening to customers as well as to other CoinDCX colleagues.

- Watch the numbers and be data-driven in your approach.

- Drive the creation of new insights by using our talented data team.

- Evaluate new product opportunities and bring forward proposals for improvement.

- Develop product documentation including specifications, wireframes, and process flow.

- Provide insight to stakeholders on the product and market.





- Manage all aspects of in-life products, including customer feedback, requirements, and issues.

What You'll Know You're Winning When

- Partner with business and support function heads on the full employee lifecycle: onboarding, transfers, offboarding and day-to-day employee queries.

- Managers in your business units see you as their first call on people matters, and bring you in early.

- Employee relations cases you handle are documented, handled fairly and closed within agreed timelines.

- Performance cycles and routine HR processes have run on time in your teams, with action plans that managers are following up on.

- You have identified the top 2-3 reasons people leave your teams, and have actions underway that are moving attrition in the right direction.

- Employee records and HR reports for your teams are accurate and ready when the business asks for them.

Requirements

- 5+ years of Product Management, including leading a product area end to end (goals, roadmap, delivery)

- Fluent in building and working with AI-powered products and LLMs

- Data-first : has defined metrics from scratch, not just read dashboards

- Drives work across teams without direct authority (Support Ops, other product pods)

- Big plus: Customer Support product experience (ticketing, routing, SLAs, agent tooling)

- Fintech, payments or crypto background

Skills

- Product Management

- AI-powered products

- LLMs

- Data-driven metrics definition

- Cross-functional collaboration

- Customer support product experience

- Product documentation (specifications, wireframes, process flow)

- Stakeholder engagement

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Product Manager (Bengaluru)
🏢 Coindcx
📍 Bengaluru