Roles &

Responsibilities - Senior Process Assoicate

- Manage and lead a team of associates to achieve individual and team targets.

- Drive the team to meet and exceed sales and business targets.

- Monitor team performance and take appropriate actions to improve productivity.

- Coach, mentor, and groom team members to enhance their performance.

- Handle customer escalations and ensure effective resolution.

- Ensure adherence to process guidelines, quality standards, and business

requirements.

- Track key performance metrics and share regular performance updates with the

Process Manager.

- Identify performance gaps and implement appropriate improvement plans.

- Motivate the team and maintain high levels of engagement and productivity.

- Support the team in achieving business demand and operational goals.

- Ensure effective customer handling and maintain a solid focus on customer

satisfaction.





- Report to the Process Manager and work closely with the leadership team to achieve process objectives.

Roles &

Responsibilities - Team Lead

- Handle inbound and outbound customer calls from US clients professionally and efficiently.
- Understand customer requirements and provide appropriate product or service solutions.
- Promote company products and services while identifying sales opportunities.
- Resolve customer queries and ensure a positive customer experience.
- Achieve individual and team performance targets.
- Understand business objectives and contribute towards process goals.
- Learn and effectively use company tools, CRM applications, and internal systems.
- Maintain accurate customer interaction records in the system.
- Ensure adherence to quality standards and process guidelines.

📌 Senior Process Associate (Coimbatore)
🏢 Prabhu Subramaniam
📍 Coimbatore