All About the Role

As Director, Business Analysis , you will be responsible for setting the direction, standards and best practices for business analysis across the L&A; product line, and for leading a team of Business Analysts / Principal BAs / Product Owners to deliver high quality, end to end solutions.

You will

- Own and drive the Business Analysis strategy for the L&A; product line, aligning with Product Management, Architecture, Engineering and Delivery leadership on vision, roadmap and execution priorities.

- Work closely with Product Management to translate the vision, strategy and high-level product roadmap into tangible, end to end User Acceptance Journeys and Test Cases from Policy to Claims that achieve the business goals of the product.

- Lead and mentor a team of business consultants, business analysts and subject matter experts , ensuring that each journey is detailed with a strong focus on:

- Business users and how they service their customers

- Varying landscapes at each insurance carrier

- Different operating models and regulatory environments

- Collaborate with Implementation & Production customers to identify reasons for defect leakage and drive improvements in the overall Quality Assurance and requirements processes (including RCA, corrective and preventive actions).

- Partner with the testing/QA teams to:

- Ensure adequate test coverage for outlined requirements

- Validate that patterns and variants of business scenarios are addressed

- Ensure high quality, first time right delivery.

- Act as a champion and senior spokesperson for the product , able to demonstrate, discuss and articulate features, functions and underlying rationale internally and externally (including executives and client stakeholders).

- Collaborate with Product Owners to understand desired outcomes for each product release and translate them into end to end journeys, test cases and measurable success criteria.

- Oversee and, where required, directly conduct User Acceptance Testing (UAT) to ensure solutions meet business requirements and deliver the intended customer and business value.

- Provide leadership for issue analysis/triaging and resolution during test phases, and guide production issue resolution to ensure key Product SLAs are consistently met.

- Support and guide project/program management , participating in and influencing project planning, risk/issue management, status reporting, and scope/change decisions.

- Maintain and disseminate strong knowledge of life insurance policy administration systems, industry trends, and emerging technologies ,



and translate these into actionable recommendations for product and delivery teams.

- Lead the requirements strategy for critical modules (e.g., policy administration, billing, claims), collaborating with business stakeholders, SMEs and IT teams to define scalable and reusable solutions.

- Conduct or oversee thorough analysis of existing processes and systems to identify and prioritize opportunities for improvement and optimization, and champion their implementation.

- Present and highlight features in product demos to a wider audience / customers, representing the Business Analysis function and influencing adoption and satisfaction.

In addition, you will play a key role in practice-building , including:

- Defining and refining BA frameworks, templates, standards and governance .

- Leading knowledge-sharing sessions , training and train-the-trainer initiatives.

- Building and tracking BA KPIs/OKRs (e.g., requirement related defects, backlog health, sign off cycle times, UAT outcomes).

What You ll Bring

- Outstanding communication skills and the ability to connect, resonate, and establish credibility with a wide range of technical and non technical stakeholders, including senior client and internal leadership.

- Strong business and technical acumen with the ability to translate product vision and strategy into a clear, executable product roadmap and corresponding business journeys and requirements.

- Solid domain experience in Policy Administration Systems (PAS) and/or Claims for L&A; and Group lines of business.

- Strong eye for business process improvements and innovation , with the ability to challenge current state and propose pragmatic, scalable solutions.

- Ideas and experience in enhancing productivity and efficiencies in performing various transactions from a system standpoint, including reusability and standardization.

- A talent mindset proven experience in leading, coaching and providing feedback to direct reports and other team members to build capability and support career development.

- Global accessibility and the ability to seamlessly work with remote and geographically distributed teams.

- Outstanding analytical and problem solving skills , with a data driven approach to decisions.





- Excitement and passion for leading an emerging technology and product suite in the Insurance space .

- A first time right quality mindset , striving to deliver the best customer experience, with an ambitious and growth mindset.

- Ability to employ exceptional problem solving skills under ambiguity and time pressure.

- Excellent communication skills and the ability to stay focused on completing tasks, meeting goals and driving teams within a busy, multi program workspace.

- Willingness to work across time zones and with remote teams as needed to support global delivery.

All About You

- Bachelor s Degree (or global equivalent) in Computer Science, Engineering, Information Systems, Banking & Finance or related field; Master s Degree preferred .

- 15+ years professional experience , including:

- 10+ years working in L&A; and Group Insurance with software products / platforms

- Experience in insurance operations is an added advantage.

- Blend of business and technical understanding of core, data and digital cloud based enterprise systems for L&A; and Group insurance.

- Well versed with the insurance technology vendor marketplace , key product and technology trends, as well as competitive advancements.

- Excellent written and verbal communication skills.

- Ability to present ideas and information in influential ways through storytelling , especially to senior stakeholders.

- Demonstrated ability to forge relationships and communicate with stakeholders at all levels , including C suite and senior client leadership.

- Proven ability to influence cross functional teams without formal authority , and to drive alignment across Product, Delivery, Architecture, Engineering and QA.

- Highly analytical and data driven mindset to plan and track performance of roadmap execution and effectiveness of delivery and BA practice.

- Ability to multi task and meet deadlines while paying close attention to details and quality.

- Ability to leverage empowerment to explore beyond specific assignments to improve the overall value proposition of the product and the Business Analysis function.

Other Qualifications

- Experience with SAFe Agile development practices and processes; SAFe certification (e.g., SAFe Practitioner, SAFe POPM) preferred.

- Experience with Majesco platforms/products is a strong plus.

- Preferred experience in configuration of Banking or Financial Services products .

- Actuarial qualification will be preferred.

- Extensive experience in creating complex Excel workbooks, writing macros, or working with programming languages is a plus.

📌 Senior Principal Business Analyst (Navi Mumbai)
🏢 Majesco
📍 Navi Mumbai