About the Position we are looking for an experienced and strategic professional for the position of ORM & Crisis Communication Lead, who will be responsible for managing online reputation, developing crisis communication strategies, handling sensitive communication, and strengthening the public image of clients and assigned projects.

The ideal candidate should have substantial experience in Online Reputation Management (ORM), Public Relations (PR), Crisis Communication, Media Management, or Media Strategy, with the ability to handle high-pressure situations and coordinate with multiple stakeholders.

Key Roles & Responsibilities

- Online Reputation Management (ORM): Monitor and manage the online reputation of clients, brands, organisations, and government projects across digital platforms.
- Crisis Communication: Develop and implement crisis communication strategies to address sensitive issues, negative publicity, public criticism, and reputational risks.

3.Media Relations & PR: Manage media communication, press coordination, public statements, media responses, and PR activities.

4.Social Listening & Monitoring:Track social media conversations, online mentions, public sentiment, emerging issues, and media coverage.

5.Issue & Escalation Management: Identify potential reputation threats and ensure timely escalation and resolution in coordination with senior management.

6.Strategic Communication:Develop communication plans, response strategies, key messaging, FAQs, holding statements, and official clarifications.





7.Misinformation Management:Monitor fake news, rumours, misleading information, and negative narratives, and coordinate appropriate fact-based responses.

8.Stakeholder Coordination:Coordinate with government officials, clients, media representatives, internal teams, and external agencies.

9.Reporting & Analysis:Prepare regular ORM reports, sentiment analysis, media monitoring reports, crisis updates, and performance assessments.

10.Team Management: Lead and coordinate the ORM and crisis communication team, ensuring timely monitoring, reporting, and execution.

Eligibility & Required Skills

Graduate or Postgraduate in Mass Communication, Journalism, Public Relations, Media Studies, Marketing, or any relevant discipline.

- Minimum 7+ years of professional experience in ORM, Crisis Communication, Public Relations, Media Strategy, or a related field.
- Solid understanding of social media platforms, digital media monitoring, online reputation management, and public sentiment analysis.
- Proven ability to manage sensitive communication and high-pressure situations.
- Excellent written and verbal communication skills.
- Strong media relations, stakeholder management, and strategic thinking abilities.
- Experience handling government projects, public-sector assignments, or large-scale communication campaigns will be an added advantage.
- Ability to lead teams, manage multiple assignments, and work within strict deadlines.

📌 Senior ORM & CRISIS COMMUNICATION LEAD (7+ YEARS EXPERIENCE ) (New Delhi)
🏢 Trijal Creatives
📍 New Delhi