We are hiring a Senior Oracle EBS R12 Functional Support Analyst to join our global Level 2 Enterprise Support team in Bengaluru. You will act as the primary escalation point for engineering, planning, inventory, and shop-floor manufacturing users across our global multi-org plants.
What You Will Do:
- Troubleshoot and resolve L2 incidents across Oracle BOM, Engineering (ECO), Work in Process (WIP), Inventory, Purchasing, and Cost Management.
- Support shop-floor execution (discrete jobs, move/resource transactions, completions, backflush) and month-end costing/period close activities.
- Run SQL queries to perform root-cause analysis (RCA), validate data,
and execute approved data fixes.
- Monitor Oracle concurrent programs/interfaces and partner with technical teams on enhancements and UAT.
What We Are Looking For:
- 5-8+ years of hands-on functional support experience in Oracle EBS R12.2+ manufacturing modules (BOM, WIP, INV, Costing, PO).
- Strong understanding of discrete manufacturing and multi-org / inter-company setups.
- Proficiency in writing SQL queries for troubleshooting.
- Proven track record in SLA-driven production support using ServiceNow (or similar ITSM tools) and robust communication to work with North America/EMEAR stakeholders.