Location: Kochi

Job Summary We are looking for an experienced and agile Senior Operations Manager to oversee and manage the overall clinical operations across our healthcare centers. The ideal candidate should have a strong clinical background, excellent leadership and team management skills, and hands-on experience in healthcare operations. The role involves ensuring smooth clinical functioning, maintaining quality standards, improving operational efficiency, and driving organizational growth.

Key Responsibilities

- Oversee and manage day-to-day clinical operations across multiple centers.
- Ensure smooth functioning of clinical departments and efficient patient care delivery.
- Lead, guide, and supervise clinical and non-clinical teams.
- Monitor center performance, operational efficiency, productivity, and business targets.
- Ensure adherence to clinical protocols, healthcare standards, and company policies.
- Coordinate with doctors, nursing teams, Center Managers, and other departments for effective operations.
- Monitor patient experience, service quality, and handle escalations effectively.
- Identify operational gaps and implement process improvements.
- Ensure proper utilization of manpower, medical resources, and infrastructure.
- Monitor clinical documentation, reports, and operational compliance.
- Coordinate with HR, Finance, and Management for smooth operational functioning.




- Prepare and present periodic operational performance reports to senior management.
- Support business growth through effective clinical operations and strategic planning.

Requirements

- Educational Qualification: MBBS / MBA in Hospital or Healthcare Management / M.Sc. Nursing.
- Minimum 2–8 years of experience in healthcare or hospital operations management.
- Strong experience in handling clinical operations and managing healthcare teams.
- Experience in multi-specialty hospitals, healthcare chains, or multi-center clinical setups will be preferred.
- Strong leadership, decision-making, and problem-solving abilities.
- Excellent communication, coordination, and interpersonal skills.
- Good understanding of clinical protocols, patient care standards, and healthcare compliance.
- Proficiency in MS Office, operational reporting, and performance monitoring.
- Ability to manage multiple centers and drive operational excellence.

Preferred Experience

- Experience in managing multi-branch healthcare or clinic operations.
- Experience in coordinating with doctors, nurses, and clinical support teams.
- Knowledge of clinical quality management and operational process improvement.

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