Description and Requirements

CareerArc Code

CA-SG

Hybrid

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At BMC Helix, we don't do ordinary. We're the AI-native engine behind the world's most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate aboutWe're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game-not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we're scaling with purpose-through organic innovation, strategic acquisitions, and relentless R&D.; Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

Our SaaS Ops department focuses on delivering SaaS excellence and a great SaaS experience for our customers. We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, so if you're looking for a place where your ideas will be heard - this is the place for you!

The ideal candidate will have strong expertise in Cisco networking, Palo Alto firewalls, F5 Load Balancers, cloud networking across Oracle Cloud, AWS, and GCP, Terraform-based infrastructure automation, and network monitoring/observability tools. The candidate should be comfortable working across architecture, engineering, operations, automation,



and troubleshooting functions.

This role requires a hands-on technical leader who can drive complex network initiatives, troubleshoot critical issues, collaborate effectively with cross-functional teams, and provide technical guidance to other engineers.

Key Responsibilities

- Lead the design, architecture, implementation, and support of highly available enterprise network infrastructure.
- Provide hands-on expertise with Cisco switches, routers, and firewalls.
- Design, configure, maintain, and troubleshoot Palo Alto firewalls, including security policies, NAT, VPN, routing, and high-availability configurations.
- Design and support F5 Load Balancing solutions, including application delivery, virtual servers, pools, health monitors, and traffic management.
- Develop and implement network solutions across AWS, GCP, and Oracle Cloud Infrastructure (OCI).
- Lead network infrastructure automation using Terraform and scripting technologies.
- Develop automation scripts to improve network provisioning, configuration management, monitoring, and operational efficiency.
- Troubleshoot complex network and application connectivity issues using tools such as Wireshark and tcpdump.
- Analyze network traffic, packet captures, routing behavior, latency, DNS, TCP/IP, and application connectivity issues.
- Design and maintain network architecture diagrams and technical documentation using Microsoft Visio and draw.io.




- Implement and maintain network monitoring and observability solutions using Netreo and Thousand Eyes.
- Participate in network capacity planning, performance optimization, disaster recovery, and high-availability initiatives.
- Work closely with security, cloud, systems, application, DevOps, and infrastructure teams to deliver end-to-end solutions.
- Provide technical leadership during major incidents, troubleshoot root causes, and drive permanent corrective actions.
- Establish and maintain network engineering standards, best practices, configuration standards, and operational procedures.
- Mentor network engineers and provide technical guidance on complex infrastructure and troubleshooting issues.
- Evaluate emerging technologies and identify opportunities to improve network reliability, automation, security, and operational efficiency.
- Maintain awareness of AI technologies and AI-driven infrastructure/networking capabilities, and identify opportunities where AI can improve network operations and troubleshooting.

To ensure you're set up for success, you will bring the following skillset & experience:

- 7+ years of professional experience in network engineering.
- Extensive hands-on experience with enterprise networking technologies.
- Strong Cisco networking background.
- Strong Palo Alto firewall experience.
- Strong F5 load-balancing experience.
- Hands-on Terraform experience - mandatory.
- Experience with AWS, GCP, and/or Oracle Cloud.
- Strong network troubleshooting and packet-analysis skills.
- Experience with network monitoring and observability tools.
- Robust understanding of network architecture and design.
- Excellent verbal and written communication skills.
- Proven ability to collaborate effectively with cross-functional engineering teams.

📌 Senior Networking Engineer (India)
🏢 BMC Software
📍 India