Senior Manager - UI/UX & Product Design

Experience: 3-5 Years

Team Management: 1-2+ Years

Team Size: 4-5 Designers

Industry: Fintech / WealthTech / Financial Services / Digital Platforms

Location: Mumbai ( Andheri E) ( work from office model)

Role Overview

We are looking for a strategic, hands-on Senior Manager - UI/UX & Product Design to lead design across a multi-product digital financial services ecosystem serving B2C customers and B2B distribution partners. The platform enables users to discover, compare, purchase and manage financial products including investments, fixed deposits, lending, wealth management and payments. The role owns the end-to-end design strategy across mobile apps, web platforms and partner portals, working closely with Product, Engineering, Business and Leadership to turn complex financial products into intuitive, conversion-focused experiences that drive adoption, engagement and growth, while leading a team of designers and staying hands-on with critical design challenges.

Key Responsibilities

1. Product Design & UX Strategy

- Own the end-to-end UI/UX strategy across mobile, web and partner platforms.
- Translate complex financial products and business requirements into simple, intuitive journeys from discovery, onboarding and comparison to application, transactions and servicing.
- Deliver user journeys, information architecture, wireframes, prototypes and highfidelity UI.
- Simplify complex financial information such as interest rates, returns, tenure, eligibility, charges and risk.

2. B2C, B2B & B2B2C Platform Experience

- Lead design for consumer apps, partner and distributor dashboards and business portals, tailored to each user segment.
- Design workflows connecting financial institutions, distribution partners and end customers, covering partner onboarding, lead management, application tracking and business reporting.

3. Product Collaboration & Business Impact

- Partner with Product and Business leaders on product vision, discovery, feature prioritisation and design roadmaps.
- Influence product decisions using customer insights, data and design thinking.
- Define measurable UX outcomes and drive improvements in conversion, engagement, retention and adoption.

4. AI-Led Design & Innovation

- Use AI tools to accelerate ideation, wireframing, prototyping and usability evaluation, and drive adoption of AI-led workflows across the team.
- Explore AI-driven experiences such as personalised financial insights and conversational interfaces.

5. Design Leadership & Team Management

- Lead and mentor a team of 4-5 designers on product thinking, interaction design, visual design and execution.
- Drive design reviews, quality standards and clear ownership within the team.
- Contribute to hiring, team structuring and capability building,



while staying hands-on with critical initiatives.

6. Design Systems & Technical Collaboration

- Build and maintain a scalable design system, reusable components and UI libraries.
- Work with Engineering on technical feasibility, design documentation, developer handoff and accurate implementation.

7. User Research & Testing

- Conduct user research, usability testing and journey analysis, using behavioural analytics and customer feedback to identify friction points.
- Validate major experiences through prototyping and experimentation, building a culture of data-backed design decisions.

8. Project & Delivery Management

- Manage design priorities, timelines and dependencies across multiple product categories, aligned with product roadmaps.
- Coordinate with Product and Technology teams to resolve bottlenecks and ensure timely, high-quality delivery.

9. Digital Platform Architecture, AI & Technology Integration Mobile Application & Digital Journeys

- Drive the design and optimisation of end-to-end mobile application experiences across agent onboarding, partner enablement, product discovery, quotations, application journeys, transactions, servicing and claims.
- Build intuitive digital journeys for agents, distributors, business partners and end customers.
- Ensure seamless navigation and consistent experiences across mobile applications, web platforms and partner portals.

Blueprint & Solution Architecture

- Collaborate with Product and Technology teams to define end-to-end digital platform architecture and translate business requirements into scalable product experiences.
- Understand and contribute to solution architecture covering mobile applications, API gateways, business services, data layers, integrations and third-party partner ecosystems.
- Ensure seamless interaction between frontend applications, backend services, external APIs and financial product providers.
- Translate complex technical architecture into simple, intuitive and scalable user experiences.

Data Analytics & AI-Driven Experiences

- Drive the design of AI-powered product capabilities such as Agent Copilot, document intelligence, intelligent recommendations and automated workflows.
- Build intuitive dashboards that provide actionable business insights, predictive analytics and data-driven decision support.
- Identify opportunities to leverage AI and analytics to improve agent productivity,



customer engagement and business performance.
- Design intelligent interfaces that simplify complex information and enable faster, more informed decisions.

Security, Integration & Scalability

- Collaborate with Technology and Security teams to ensure digital experiences incorporate enterprise-grade security, data privacy and governance requirements.
- Design user journeys that account for secure authentication, role-based access, transaction security and data protection.
- Ensure product designs support seamless integrations with financial institutions,lending partners, payment gateways and other third-party ecosystems.
- Build scalable and adaptable design frameworks that can accommodate new financial products, integrations, user segments and increasing business volumes.

What We Are Looking For Experience & Background

- 3-5 years in UI/UX or Product Design, including 1-2+ years managing or mentoring design teams.
- Proven experience designing complex consumer products and business platforms,ideally across multiple product categories in a single ecosystem.
- Experience in Fintech, WealthTech, Digital Banking, Payments, Lending or Investments strongly preferred; B2B, B2C and B2B2C exposure is an advantage.

Design & Technical Skills

- Expert in Figma and modern prototyping tools, with a strong command of interaction design, information architecture, visual hierarchy, typography and responsive design.
- Experience designing dashboards, transaction workflows, comparison interfaces and data-heavy applications.
- Working knowledge of HTML5, CSS and JavaScript; familiarity with AI-assisted design workflows.

Product & Leadership Skills

- Strong product thinking, a customer-centric approach and an understanding of conversion optimisation.
- Excellent communication, presentation and stakeholder management skills across Product, Engineering, Business and senior leadership.
- Ability to manage multiple priorities and lead teams in a fast-paced environment.

Key Performance Indicators

- Conversion and customer journey completion rates.
- Customer engagement, feature adoption and retention.
- Design quality and consistency across product categories.
- Adoption and scalability of the design system.
- Delivery efficiency and design team productivity.
- Successful adoption of AI-powered design workflows.

Ideal Candidate Profile The ideal candidate has worked on digital financial or fintech platforms and is a Product Design Leader who goes beyond individual screens - owning the complete digital product experience, simplifying complex products, designing seamless customer and partner journeys and influencing product strategy. Interested candidates share resume at [email protected] or contact #(phone hidden)

📌 Senior Manager - UI/UX & Product Design (Mumbai)
🏢 Probus Insurance Broker Private
📍 Mumbai