Job highlights

- Alumni Analytics Career Progression: Identify career and academic trajectories,sector-specific trends,patterns and actionable insights across alumni cohorts,geographies,industries and graduation years.
- Experience: 8-10 years.

Job Summary

Senior Manager (Alumni Data, Analytics Strategy) - Alumni Relations Office

Location: New Delhi

Department: Alumni Relations Office

Reports To: Director

Role Type: Full-time [Permanent]

Experience: 8-10 years

Responsibilities

- Data Strategy Governance: Develop and implement a comprehensive alumni data strategy, ensuring accuracy, consistency and accessibility.
- Data Strategy Governance: Drive data consolidation across existing sources to build a reliable, centralised alumni database.
- CRM Implementation Management: Lead the evaluation, implementation and optimisation of an alumni CRM platform.
- CRM Implementation Management: Define system requirements, data architecture, workflows, reporting capabilities and integration needs.
- CRM Implementation Management: Establish processes for continuous data enrichment, quality management and adoption across the team.
- Alumni Analytics Career Progression: Build and strengthen data intelligence capabilities to generate meaningful insights into alumni academic and professional journeys, engagement and outcomes.
- Alumni Analytics Career Progression: Identify career and academic trajectories, sector-specific trends, patterns and actionable insights across alumni cohorts, geographies, industries and graduation years.
- Alumni Analytics Career Progression: Develop frameworks, dashboards and metrics to measure alumni engagement, track outcomes and inform strategic decision-making.




- Strategic Insights Leadership Reporting: Translate complex datasets into actionable recommendations to inform alumni engagement and institutional priorities.
- Strategic Insights Leadership Reporting: Develop dashboards, analytical reports and executive presentations for university leadership, the Governing Body and other stakeholders.
- Strategic Insights Leadership Reporting: Identify meaningful alumni success stories supported by quantitative and qualitative evidence.
- Performance Measurement Decision Support: Define and track KPIs for alumni engagement, data coverage, chapter participation and programme effectiveness.
- Performance Measurement Decision Support: Build reporting frameworks to measure outcomes and identify opportunities for improvement.
- Performance Measurement Decision Support: Work closely with the Community and Communications teams to support data-driven planning and execution.

What We Are Looking For

Qualifications

- 8-10 years of relevant experience in business analytics, strategy, consulting, data-led operations, CRM transformation or related roles.
- Strong analytical and structured problem-solving skills, with demonstrated ability to interpret complex datasets and translate findings into strategic recommendations.




- Demonstrated experience designing or implementing data systems, CRM platforms, dashboards and reporting frameworks, with hands-on CRM implementation experience essential.
- Advanced proficiency in Excel/Google Sheets and PowerPoint; working knowledge of Power BI, Tableau, SQL or similar analytical tools is highly desirable.
- Strong ownership, attention to detail, stakeholder management and ability to independently drive initiatives and present insights to senior leadership.
- A proactive, collaborative mindset with the ability to navigate ambiguity, build processes and deliver measurable outcomes.

Who You Are

- You have robust experience in data management, analytics, and data governance, with a background in consulting, strategy, business intelligence, or institutional research.
- You have experience implementing and managing CRM platforms such as Salesforce, Dynamics 365, or similar database systems.
- You understand data architecture, integration, enrichment, and automation, and are comfortable exploring AI-enabled tools to improve data processes.
- You are analytical and skilled at translating complex data into meaningful insights, dashboards, and actionable recommendations.
- You are a strong communicator who can work effectively with leadership and cross-functional teams, manage multiple priorities, and take ownership of deliverables.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Manager (Alumni Office) (New Delhi)
🏢 Ashoka University
📍 New Delhi