The Global Shared Services team within SAP Solution Extensions ( SolEx ) plays a strategic role in enabling successful customer outcomes across the SAP–Icertis ecosystem. The team provides hands-on solution advisory, Embedded Services execution, implementation quality assurance, partner augmentation, and post-go-live adoption across the customer lifecycle.

As a Solution Advisory Consultant, you will independently drive assigned customer and partner engagements, execute configuration and solution assessment activities, guide implementation best practices, and proactively identify risks, dependencies, and opportunities for improvement. You will work closely with customers, SAP, implementation partners, and cross-functional Icertis teams to ensure solution quality, delivery readiness, and sustained customer value.

This role requires a strong combination of technical-functional expertise, practical execution, customer-facing consulting skills, and end-to-end ownership. You will also contribute to scalable delivery practices, reusable assets, and continuous improvement across the SolEx portfolio.

Responsibilities

- - Solution Advisory &
- Customer Lifecycle Enablement

- Drive customer onboarding and Sales-to-Delivery (S2D) handoffs, ensuring clarity on solution scope, licensing, entitlements, customer commitments, delivery expectations, and implementation prerequisites.

- Provide hands-on functional and technical-functional guidance on Icertis CLM capabilities, configuration scenarios, and solution fitment across SAP Ariba, SAP S/4HANA, and Source-to-Pay processes.

- Independently execute configuration baselining, solution prototyping, troubleshooting, and defined Embedded Services across core CLM configurations, legacy migration, Icertis Vera AI capabilities, and integration packs.

- Solution Quality, Design Assurance &

- Partner Augmentation

- Independently lead Solution Design Reviews (SDRs) of partner-led implementations, assessing configurations, workflows, templates, clauses, integrations, security, and alignment with business requirements and established best practices.

- Identify design gaps, implementation risks, dependencies, and improvement opportunities; produce evidence-based assessment reports and drive recommendations through to closure.

- Act as a hands-on solution advisor to SAP and implementation partners, resolving complex functional scenarios, strengthening solution quality, and facilitating cross-functional problem-solving with Architecture, Product, Engineering, and other teams as required.





- Portfolio Governance, Delivery Assurance &

- Operational Readiness

- Maintain oversight of assigned SolEx engagements, tracking milestones, scope, deliverables, risks, dependencies, and delivery commitments across customers, partners, SAP, and internal stakeholders.

- Drive governance cadences, enforce defined stage gates, validate implementation readiness, and proactively manage delivery risks, resource dependencies, and potential schedule or quality impacts.

- Support go-live readiness, Time for Customer Success (T4CS), and Customer Success/Knowledge Transfer handovers, ensuring operational risks, outstanding actions, support ownership, and transition dependencies are addressed.

- Customer Value Realization &

- Continuous Improvement

Identify opportunities to improve solution adoption and customer outcomes through capability assessments, proofs of concept, configuration prototypes, and solution or landscape proposals.

- Support adoption and renewal discussions by identifying opportunities across CLM use cases, AI capabilities, integrations, and migration requirements.

- Develop reusable playbooks, configuration patterns, assessment templates, and best-practice guidance; capture field feedback and drive standardization, automation, and continuous improvement across the SolEx portfolio.

Qualifications

- - CLM Domain Expertise: Hands-on experience with CLM platforms, enterprise workflows, and contract management processes
- Icertis CLM experience preferred.

- - SAP Ecosystem Knowledge: Understanding of SAP Ariba Contracts, SAP S/4HANA, Source-to-Pay processes, and SAP–Icertis integrations.

- - Solution Configuration &
- Troubleshooting: Ability to independently configure, validate, troubleshoot, and demonstrate enterprise software solutions, including AI-enabled capabilities.

- - Solution Design &
- Architecture: Understanding solution design, system integrations, configuration best practices, and technical-functional fitment.

- - Implementation &
- Delivery: Experience across requirements analysis, implementation, testing, deployment, post-go-live support, and legacy contract migration.

- - Analytical &




- Problem-Solving Skills: Ability to assess complex scenarios, identify risks, and develop practical, scalable solutions.

- - Customer &
- Partner Management: Solid stakeholder engagement, consulting, workshop facilitation, and partner collaboration skills.

- - Governance &
- Risk Management: Experience with delivery governance, quality assessments, risk mitigation, and dependency management.

- - Communication &
- Documentation: Excellent verbal and written communication, presentation, and technical documentation skills.

- - Continuous Improvement: Ability to develop reusable assets, standardize processes, and identify automation opportunities.

- - Ownership &
- Execution: Self-driven, hands-on approach with the ability to manage multiple priorities and deliver independently.

About Us

Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90 countries.

About The Team

Who we a re: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [email protected] or get in touch with your recruiter.

📌 Senior Functional Consultant, Professional Services (Pune)
🏢 Icertis
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