WE ARE HIRING – CUSTOMER SUPPORT / SERVICE ENGINEERING

We are looking for technically competent and customer-oriented professionals to join our Service / Customer Support Department. We have two openings for candidates with experience in SMT, PCBA inspection, testing equipment, machine maintenance and technical troubleshooting.

– 1

Position: Senior Engineer – Customer Support

Department: Service / Customer Support

Location: Noida, Uttar Pradesh

Experience: 4–5 Years

Number of Positions: 1

Qualification: B.E. / B.Tech in Electrical & Electronics Engineering

- Job Summary

We are looking for an experienced and technically proficient Senior Engineer – Customer Support to independently manage customer service operations, machine installation, commissioning, programming, maintenance and troubleshooting of advanced PCB Assembly (PCBA) inspection and testing equipment.

The ideal candidate should have strong hands-on experience in SMT inspection systems, Automated Optical Inspection (AOI), X-Ray Inspection, PCB Router Machines, In-Circuit Testers (ICT), Flying Probe Testers (FPT) and related PCBA equipment.

The candidate will be responsible for ensuring optimum machine performance, handling customer technical requirements, resolving complex equipment-related issues, managing service activities and coordinating with OEMs to ensure effective and timely service delivery.

- Key Responsibilities

A. Machine Installation, Commissioning & Technical Support

- Independently handle installation, commissioning, servicing, maintenance and troubleshooting of AOI, X-Ray Inspection, PCB Router Machines, ICT, FPT, Stencil Cleaning Machines, PCB Cleaning Machines and IC Programmers.
- Execute machine installation, setup, parameter configuration and production readiness activities at customer locations.
- Perform machine programming, program creation, debugging, fine-tuning and optimization according to customer and production requirements.
- Conduct machine calibration, validation and performance improvement activities.
- Handle AOI Repeatability & Reproducibility (R&R;) activities and PCB Router machine performance validation.
- Understand and execute calibration procedures for ICT/FPT systems.
- Ensure machines operate according to defined performance, quality and accuracy standards.

B. Customer Support & Service Management

- Independently handle customer technical requirements, service calls, complaints and technical escalations.
- Plan and manage customer visits, service schedules and technical support activities.
- Ensure timely resolution of customer complaints and minimize equipment downtime.
- Coordinate with customers to understand technical requirements and provide appropriate solutions.
- Manage customer relationships and ensure high levels of customer satisfaction.
- Coordinate with OEM technical teams for troubleshooting, technical assistance and service-related matters.
- Provide technical guidance and support to customers regarding machine operation and maintenance.

C. Programming, Maintenance & Troubleshooting

- Create, modify and optimize machine programs based on PCB designs, customer requirements and production specifications.
- Diagnose complex machine breakdowns and identify root causes of technical issues.
- Perform preventive and corrective maintenance activities to improve machine reliability and availability.
- Support machine integration, MES implementation and equipment connectivity activities.
- Prepare technical recommendations and support RFQ preparation for machine requirements and service activities.
- Identify recurring equipment issues and implement corrective and preventive actions.

D. Documentation & Reporting

- Maintain customer visit plans, service reports, machine history and maintenance records.
- Prepare detailed technical reports, troubleshooting documentation and service activity reports.
- Maintain installation, commissioning, calibration and preventive maintenance records.
- Ensure timely reporting and communication with customers, internal departments and OEMs.
- Maintain records of customer complaints, breakdowns, resolutions and pending technical issues.

E. Project & Service Management

- Manage service projects, machine installations and commissioning activities.
- Plan and execute service activities according to project timelines and customer requirements.
- Develop strategies to optimize machine performance and minimize equipment downtime.
- Support customers in improving PCB inspection and testing efficiency.
- Coordinate with internal teams and OEMs to ensure timely completion of service-related projects.

3.



Required Skills & Competencies
- B.E. / B.Tech in Electrical & Electronics Engineering.
- 4–5 years of relevant experience in SMT, PCBA inspection and testing equipment.
- Hands-on experience in AOI, X-Ray Inspection, PCB Router, ICT and FPT machines.
- Strong knowledge of machine programming, program creation, debugging, fine-tuning and troubleshooting.
- Good understanding of electronic components, PCB assemblies, circuit testing and inspection methodologies.
- Knowledge of machine installation, commissioning, calibration and preventive maintenance.
- Understanding of PCB testing procedures and applicable industry quality standards.
- Experience in customer handling, technical support and service management.
- Good communication, coordination and project management skills.
- Ability to independently handle customer escalations and technical challenges.
- Willingness to travel to customer locations as per business requirements.

4. Preferred Machine & Technology Exposure Candidates with experience in the following machine brands and technologies will be preferred:
- X-Ray Inspection: Comet Yxlon
- PCB Router Machines: Aurotek
- ICT / FPT: SPEA ICT and SPEA FPT
- IC Programmers: Data I/O
- Stencil & PCB Cleaning: PBT Stencil Cleaning and PCB Cleaning Systems
- AOI: Saki AOI and Magic Ray AOI

5. Industry & Competitor Exposure Experience working with equipment supplied by or associated with the following companies will be an added advantage:

Maxim SMT, Kyoritsu, PCI, Transtec, Accurex, Bergen and other similar SMT/PCBA equipment suppliers.

- Key Competencies

- Strong analytical and technical problem-solving abilities.
- Excellent customer relationship and service management skills.
- Ability to independently manage technical assignments and customer escalations.
- Effective communication and coordination with customers, OEMs and internal teams.
- Ability to manage multiple customer requirements and service projects.
- Strong ownership, accountability and decision-making skills.

– 2

Position: Engineer – Customer Support

Department: Service / Customer Support

Location: Gurgaon, Haryana

Experience: 2–3 Years

Number of Positions: 1

Qualification: B.E. / B.Tech in Electrical & Electronics Engineering

- Job Summary

We are looking for a technically skilled and proactive Engineer – Customer Support to support the installation, commissioning, preventive maintenance, troubleshooting and servicing of PCBA inspection and testing equipment.

The candidate should have practical exposure to SMT-related machines, AOI, X-Ray Inspection, PCB Router Machines, ICT/FPT testers and other PCBA testing equipment.

The role primarily involves executing scheduled Quality Preventive Maintenance (QPM) activities, supporting machine breakdown resolution, assisting with PCB testing activities, performing basic machine programming and maintaining accurate service documentation.

The candidate will work closely with senior engineers, customers and OEM technical teams to ensure optimum equipment performance, minimize machine downtime and maintain customer satisfaction.

- Key Responsibilities

A. Preventive Maintenance – Timely QPM Activities

- Perform scheduled Quality Preventive Maintenance (QPM) activities on inspection and testing machines to ensure optimum performance, accuracy and reliability.
- Follow established preventive maintenance schedules and procedures for different machines.
- Conduct routine machine inspections and identify potential equipment issues before breakdowns occur.
- Perform cleaning, lubrication, inspection and basic functional checks as per machine maintenance requirements.
- Monitor equipment performance and report abnormalities to senior engineers.
- Maintain daily and weekly preventive maintenance reports.
- Coordinate with the maintenance team to ensure timely closure of equipment-related issues.

B. Troubleshooting & Breakdown Support

- Investigate, diagnose and support the resolution of machine breakdowns and technical issues.
- Identify possible root causes of equipment failures and implement corrective actions under the guidance of senior engineers, where required.
- Perform machine debugging,



fine-tuning and basic programming-related activities.
- Check electrical, electronic and mechanical components to identify equipment faults.
- Support breakdown recovery activities to minimize machine downtime.
- Document troubleshooting procedures and maintain records of resolved issues.
- Provide timely technical assistance to customers and internal teams.

C. PCB Testing & Technical Support

- Develop a good understanding of electronic components, circuit schematics and PCB testing methodologies.
- Support test-plan debugging, fine-tuning and optimization for ICT/FPT machines.
- Understand component-level testing and basic circuit analysis.
- Utilize testing instruments such as oscilloscopes, Digital Multimeters (DMMs) and logic analyzers to conduct functional and performance tests.
- Analyze test results, identify defects and support failure analysis activities.
- Coordinate with design, production and manufacturing teams for technical issue resolution.
- Support machine calibration and testing accuracy improvement activities.
- Understand PCB assembly defects and different inspection and testing methodologies.

D. Machine Handling & Service Support

- Assist in installation, commissioning, servicing and maintenance of AOI, X-Ray, PCB Router, ICT and FPT machines.
- Support machine programming, parameter setting and performance optimization.
- Assist in machine calibration, validation and functional performance checks.
- Ensure machines operate according to defined performance and quality standards.
- Support machine breakdown analysis and corrective maintenance activities.
- Coordinate with senior engineers and OEM technical teams for complex technical issues.
- Participate in customer-site service visits and technical support activities.

E. Reporting & Documentation

- Prepare detailed reports on machine maintenance, testing results, defects and corrective actions.
- Maintain daily and weekly service activity records.
- Document preventive maintenance activities, troubleshooting history and machine performance.
- Maintain equipment maintenance checklists and service records.
- Ensure timely submission of service reports and technical updates.
- Maintain proper coordination and communication with customers and internal departments.

3. Required Skills & Competencies
- B.E. / B.Tech in Electrical & Electronics Engineering.
- 2–3 years of relevant experience in SMT, PCBA inspection or testing equipment.
- Practical exposure to AOI, X-Ray Inspection, PCB Router, ICT and FPT equipment.
- Basic to intermediate knowledge of machine programming, fine-tuning, debugging and troubleshooting.
- Understanding of electronic components, circuit schematics and PCB testing methodologies.
- Familiarity with testing instruments such as oscilloscopes, DMMs and logic analyzers.
- Knowledge of preventive maintenance, equipment servicing and breakdown troubleshooting procedures.
- Basic understanding of machine calibration and testing accuracy.
- Familiarity with industry standards and quality requirements related to PCB assemblies.
- Good communication, teamwork, analytical and problem-solving skills.
- Willingness to travel to customer locations for service and support activities.

4. Preferred Technical Exposure Candidates having practical exposure to the following machines and technologies will be preferred:
- SMT and PCBA inspection and testing equipment.
- Automated Optical Inspection (AOI) systems.
- X-Ray Inspection systems.
- PCB Router Machines.
- In-Circuit Testers (ICT).
- Flying Probe Testers (FPT).
- Stencil Cleaning Machines.
- PCB Cleaning Machines.

5. Key Competencies
- Hands-on approach to machine maintenance and troubleshooting.
- Good understanding of electronic components and PCB testing.
- Strong willingness to learn new technologies and equipment.
- Customer-oriented attitude and effective coordination.
- Good technical documentation and reporting skills.
- Ability to work independently as well as within a technical team.
- Good time management and task prioritization.

GENERAL REQUIREMENTS – BOTH POSITIONS
- Candidates must be willing to travel to customer locations as per service requirements.
- Valuable verbal and written communication skills.
- Robust technical aptitude and willingness to work in a customer-facing service environment.
- Ability to coordinate with customers, internal departments and OEM technical teams.
- Practical experience with SMT and PCBA inspection/testing equipment will be given preference.

Interested candidates with relevant experience in SMT, PCBA Inspection, Testing Equipment and Technical Service Support are encouraged to apply.

📌 Senior Engineer/Engineer-Customer Support (Noida)
🏢 IneTest Technologies India
📍 Noida