Job highlights

- 5+ years experience in BMC Helix/Remedy Platform with expertise in ITSM, Innovation Studio, CMDB, REST API integrations, and ITIL processes
- Design, develop, configure, and optimize BMC Helix solutions; mentor junior developers; manage platform governance; support incident, service request, and release management

Job Summary Job Title: BMC Helix Developer

Position: Senior Software Engineer / Lead

Experience: 5+ years

Category: Software Development/ Engineering

Shift: Timing/rotation etc. details (please mention actual timings in IST)

Work Mode: Hybrid (3 days in office, 2 days WFH)

Primary location: Bangalore

Employment Type: Full Time

We are seeking a Senior Developer - BMC Helix Platform to design, develop, configure, and optimize BMC Helix solutions supporting IT Service Management operations. Experience Required:

Responsibilities

- The role involves working on BMC Helix ITSM, Innovation Studio, Digital Workplace, CMDB, integrations, workflows, automation,



and platform enhancements, while ensuring alignment with ITIL processes and business requirements. The candidate will also mentor junior developers, manage platform goverce, and support incident, service request, and release management activities.

Requirements

- 5+ years in BMC Helix/Remedy Platform.
- BMC Helix ITSM &

• Remedy Development

- Innovation Studio &

• Business Workflows (BWF)

- CMDB &

• Asset Management

- REST API &

• Email Integrations

- Automation &

• Customization

- SLA Setup &

• Queue Management

- Dashboard Creation &

• Administration

- ITIL Processes &

• Service Management

- Team Mentoring and Stakeholder Management

Skills

- BMC IT Service Management
- BMC Remedy AR
- Incident Management
- Remedy
- RESTful (Rest-APIs)
- Problem Management

📌 Senior Developer, BMC Helix Platform (Pune)
🏢 CGI
📍 Pune