Shift: Timing/rotation etc. details (please mention actual timings in IST)
Work Mode: Hybrid (3 days in office, 2 days WFH)
Primary location: Bangalore
Employment Type: Full Time
We are seeking a Senior Developer - BMC Helix Platform to design, develop, configure, and optimize BMC Helix solutions supporting IT Service Management operations. Experience Required:
Responsibilities
- The role involves working on BMC Helix ITSM, Innovation Studio, Digital Workplace, CMDB, integrations, workflows, automation, and platform enhancements, while ensuring alignment with ITIL processes and business requirements. The candidate will also mentor junior developers, manage platform goverce, and support incident, service request, and release management activities.
Requirements
- 5 years in BMC Helix/Remedy Platform.
- BMC Helix ITSM & Remedy Development
- Innovation Studio & Business Workflows (BWF)
- CMDB & Asset Management
- REST API & Email Integrations
- Automation & Customization
- SLA Setup & Queue Management
- Dashboard Creation & Administration
- ITIL Processes & Service Management
- Team Mentoring and Stakeholder Management
Skills
- BMC IT Service Management
- BMC Remedy AR
- Incident Management
- Remedy
- RESTful (Rest-APIs)
- Problem Management
Role: Technical Lead, Industry Type: IT Services & Consulting, Department: Engineering - Software & QA, Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills administration apisarchitectureasset managementautomationbusiness requirementscmdbcustomizationdashboarddashboard creationincident managementintegrationsit service managementitil processesitsmoperations