- Experience with ERP, ticketing systems, SLA management, and MIS reporting
- Manage client accounts, handle queries and escalations, monitor ERP operations and SLA performance, prepare MIS reports, and support junior team members
Key Responsibilities:
- Manage and monitor client/society accounts from the central team.
- Handle client queries, complaints, and escalations.
- Monitor ERP operations, tickets, and SLA performance.
- Coordinate with internal teams to resolve customer issues.
- Track account performance and ensure timely resolution of issues.
- Prepare and maintain MIS reports and account updates.
- Identify recurring issues and take corrective actions.
- Maintain good client relationships and ensure customer satisfaction.
- Support the team in handling critical accounts and escalations.
- Guide and support junior CAMs when required.
Required Skills:
- Valuable client handling and communication skills.
- Strong problem-solving and coordination skills.
- Knowledge of ERP, ticketing systems, and SLA management.
- Good Excel/MIS reporting skills.
- Ability to handle escalations and multiple accounts.
- Team-handling experience is an added advantage.
📌 Senior Central Account Manager (Bengaluru)
🏢 NoBroker
📍 Bengaluru
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