Job highlights

- Bachelors degree in Computer Science,Information Technology,or a related field,or equivalent practical experience. . 5+ years of IT support experience

- Participate in after-hours and / or weekend support rotation as required. . Strong interpersonal skills to explain issues / risks and collaborate with broader IT departments

- Must Have Skills

- Education Experience

Senior - Application Support Analyst | HCA Healthcare

Job Summary

The Senior - Application Support Analyst provides user support and maintains the functionality of business applications by troubleshooting application and software issues, analyzing failures, and resolving or escalating incidents efficiently. The role requires strong problem-solving skills and a solid understanding of software applications and databases.

Responsibilities

- Diagnose and troubleshoot reported application issues.

- Monitor system performance and perform routine system checks.

- Provide clear user support and guidance for errors or connectivity problems.

- Evaluate workflows and systems to identify inefficiencies.

- Escalate complex failures quickly to Level 2 or Level 3 teams.

- Document incidents, recurring defects,



asset information, and user guidance or training materials.

- Analyze error logs, isolate root causes, and test effective solutions.

- Participate in after-hours and/or weekend support rotation as required.

- Strong interpersonal skills to explain issues/risks and collaborate with broader IT departments.

Education Experience

- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

- 5+ years of IT support experience.

Must Have Skills

- Solid troubleshooting and problem-solving skills.

- Ability to analyze error logs and isolate root causes.

- Strong interpersonal and communication skills.

- Proficiency writing SQL queries and analyzing relational database data.

- Experience/ knowledge on the Unix Shell scripts, batch jobs ETL

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior - Application Support Analyst (Hyderabad)
🏢 HCA Healthcare UK
📍 Hyderabad