eClerx is looking to hire an experienced professional with minimum 6 months to 1 year of experience as a Quality Analyst.
- Should able to provide effective feedback
- Should participate client calibrations
- Should have fair knowledge of KPIs
- Conduct team huddles and meetings to discuss operational updates
- Advocate and follow organizational policies and procedures
- Ensure all client deliverables met within timelines
- Ensure productivity/quality enhancement and process meet all metrics
Basic Requirement:
- Minimum 6 months to 1-year experience as Quality analyst in any Inbound process
- Good Communication Skills - Verbal & Written(Comprehension)
- Good Customer Handling Skills
- Needs to have ability to adapt to perpetual changes as per Business requirement.
- Flexible for 24X7 Shifts
- Good Knowledge of Inbound Quality operations
- Good Knowledge of excel
- Ability of analysing information and evaluating results to choose the best solution
- Ability to quickly and efficiently assimilate process knowledge
- Detail & result oriented, self-motivated with good analytical skills
- Excellent communication and interpersonal skills including English language skills
- Qualified in conduct/behavior, appearance, and communication
- Ability to work in teams
- Should not have any commitments - part time courses, tuitions
Preferred Qualifications - Graduation in any stream.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. Role: Operations - Other, Industry Type: Analytics / KPO / Research, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate PG: Any Postgraduate read more