Location: Ahmedabad, Gujarat

Experience: 2+ years in Sales / EdTech Sales

Working Days: Monday – Saturday (6 Days)

Working Hours: 10:30 AM – 7:30 PM

About upGrad Study AbroadupGrad Study Abroad helps learners achieve their international education goals through personalized guidance across countries, universities, courses, eligibility, applications, and the overall study-abroad journey.

Role OverviewWe are looking for a Senior Academic Counsellor – Study Abroad who will be responsible for engaging with prospective learners and parents, understanding their academic and career requirements, providing the right study-abroad solutions, and driving enrolments.

The role involves lead identification, outbound calling, counselling session arrangement, learner and parent engagement, requirement understanding, solution-based counselling, follow-ups, CRM management, and achieving daily, weekly, and monthly enrolment targets.

Key Responsibilities

- Identify and engage with prospective study-abroad learners through outbound and inbound calls.
- Understand the learner's academic background, career goals, country preferences, budget, and study-abroad requirements.
- Engage with learners and parents to understand their expectations, concerns, and decision-making factors.
- Arrange and conduct counselling sessions through VC, F2F, or other relevant channels.
- Provide personalized counselling and recommend suitable study-abroad programs and solutions.
- Explain relevant countries, universities, programs, eligibility, application processes, and timelines.
- Build strong rapport and establish trust through effective communication and consultative selling.
- Handle objections and address concerns related to country, university, course, fees,



eligibility, and the study-abroad process.
- Maintain regular and structured follow-ups with prospective learners.
- Identify opportunities within the assigned lead funnel and ensure effective lead utilization.
- Use CRM effectively to manage leads, update activities, maintain follow-up records, track opportunities, and ensure complete and accurate funnel hygiene.
- Work closely with internal teams to ensure a smooth learner journey from counselling to enrolment.
- Take complete ownership of assigned leads and opportunities until closure.
- Consistently achieve daily, weekly, and monthly enrolment and revenue targets.

Eligibility Criteria
- Minimum 2+ years of sales experience is mandatory.
- Prior EdTech sales experience will be an added advantage.
- Prior Study Abroad / International Education sales or counselling experience will be a strong advantage.
- Hands-on CRM knowledge and experience is mandatory.
- Proven track record of achieving and exceeding sales targets.
- Experience in counselling, consultative selling, and objection handling.
- Experience engaging with both learners and parents.
- Strong lead management and follow-up experience.
- Graduation is mandatory.
- Candidates should be comfortable working in a 6-day working environment (Monday–Saturday).

Skills Required




- Excellent verbal communication and strong English fluency.
- Robust interpersonal and relationship-building skills.
- Strong counselling and consultative selling abilities.
- Ability to understand learner requirements and recommend the right study-abroad solution.
- Strong persuasion, negotiation, and objection-handling skills.
- Ability to effectively communicate with and influence parents.
- Good working knowledge of CRM tools and lead-management systems.
- Ability to maintain accurate CRM updates, follow-ups, activities, and opportunity stages.
- Solid follow-up and funnel-management skills.
- Target-oriented and result-driven approach.
- Strong ownership and accountability towards targets.
- Good time management and ability to work in a quick-paced, target-driven environment.

Key Performance Areas
- Daily lead identification and effective lead utilization.
- Calling and connecting with learners and parents.
- Counselling session bookings and completion.
- Quality of learner and parent counselling.
- Lead-to-enrolment conversion.
- Achievement of daily, weekly, and monthly enrolment targets.
- Consistent follow-up and funnel management.
- CRM hygiene and accurate lead/activity updates.

Why Join upGrad?Global Exposure: Build your career in the international education and study-abroad industry. Career Growth: Develop expertise across study-abroad counselling, sales, learner engagement, and leadership.

Impact Learner Careers: Help students and professionals make informed decisions about their international education and career journeys.

High-Ownership Role: Own your funnel, counselling conversations, learner relationships, and enrolment numbers.

📌 Senior academic counselor (Ahmedabad)
🏢 upGrad- Study Abroad
📍 Ahmedabad