- Willingness to work flexible hours,including weekends,holidays,and rotating shifts
- Bachelor s degree in any related field
- 0 2 years of experience in a call center,customer service,or related role
- Prior experience with alarm monitoring or security systems is a significant advantage
Role Overview
We are seeking a detail-oriented Security Analyst to join our team. This role requires vigilance and focus to monitor, assess, and respond to security alarms and incidents. A high level of professionalism is expected, alongside excellent communication skills to ensure incidents are appropriately escalated and recorded.
Responsibilities
- Real-time monitoring and assessment of security alarms and systems.
- Prompt and efficient response to security incidents and alarms.
- Escalation of security incidents to the appropriate personnel based on severity and urgency.
- Documentation of incidents, including maintaining logs and preparing incident reports.
- Performing other duties as assigned by the SOC Manager.
Qualifications
- Bachelor s degree in any related field.
- Excellent communication skills, with fluency in written and spoken English.
- Familiarity with computer systems and a basic understanding of security systems.
- Ability to work both independently and collaboratively in a team environment.
- Willingness to work flexible hours, including weekends, holidays, and rotating shifts.
- Ability to handle highly confidential information.
- Strong decision-making skills in various situations.
- 0 2 years of experience in a call center, customer service, or related role.
- Prior experience with alarm monitoring or security systems is a significant advantage.
What We Offer
- Huge opportunity for professional growth as we expand across multifamily, new vertical markets, strategic partnerships, and enterprise accounts
- Opportunity to make a real impact at the forefront of AI-driven security innovation
- Competitive compensation package with commission tied to retention and expansion
- Equity stock options
- Comprehensive health and wellness advantages
- Unlimited PTO
- Remote-first work environment
- Direct access to leadership in a high-growth, venture-backed company
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.