*Sales Development Representative Lead

*

Location: Kalyaninagar, Pune, MH (In-office)

Role: Direct Sales

Domain: B2B SaaS

Work Hours: US Shift (6:00 PM – 3:00 AM IST)

About Clara AI

Clara AI is building an AI-native operating system for commercial trades businesses like HVAC, plumbing, electrical and fire safety. Our AI agents handle customer calls, job scheduling, technician dispatch, invoice collection, and operational workflows, helping field service businesses earn more revenue, improve working capital and run more efficiently.

Today, Clara AI has:

100 paying customers across US and Canadian markets

Customers seeing 100x ROI on their AI Agents

Strong product-market fit and rapid growth

Role Overview

We are looking for an SDR Lead with 3-4 years of experience in sales and lead generation, preferably in the US market. This role is centered on building and managing a team of SDRs and interns: setting their targets, coaching them daily, and owning their performance. You will stay close to the work through a smaller personal pipeline, but your success is measured by how well your team performs and grows.

Primary Responsibilities

Team Management: Own the SDR team’s output, from daily activity to meetings booked and pipeline created. Set clear targets and hold the team accountable to them.

Mentorship & Coaching: Provide regular one-on-one guidance, call shadowing and feedback. Help each SDR improve their messaging, objection handling and discovery skills.

Performance Management: Track individual and team KPIs, identify gaps early and run improvement plans where needed.

Hiring & Onboarding: Hire SDR interns, run structured onboarding and get new joiners productive quickly.

Playbooks & Process: Build and refine scripts,



outreach sequences and objection-handling playbooks the team can repeat and scale.

Pipeline Ownership: Keep the team’s pipeline healthy, ensure clean handoffs to closers and contribute your own outreach and deals.

Day-to-Day Duties

Run daily huddles to set priorities, share wins and resolve blockers.

Listen to live and recorded calls, review emails and LinkedIn outreach, and give specific, actionable feedback.

Hold weekly one-on-ones and performance reviews with each SDR.

Monitor dashboards and CRM data to track activity, conversion rates and pipeline health.

Jump on calls to demonstrate best practices and help SDRs with difficult prospects.

Maintain a personal outbound target through calls, emails and LinkedIn.

Report team performance to management and contribute to forecasting and planning.

Recognise top performers and build a motivated, high-energy team culture.

Skills and Qualifications

3-4 years of proven sales or SDR experience with a track record of meeting or exceeding quotas, preferably in the US market.

Prior experience mentoring or managing SDRs, interns or junior sales staff.

Demonstrated ability to coach others and improve their performance.

Strong background in lead generation, prospect management and pipeline development.

Comfortable with high-volume outreach and cold calling, and able to lead by example.

Exceptional verbal and written communication, with the ability to give clear, constructive feedback.

Analytical mindset: able to read performance metrics, spot patterns and adjust strategy.

Robust organisation and time management across team and personal priorities.

Resilient, motivated and able to keep a team positive through rejection.

Nice to Have

Experience hiring or training interns.

Experience selling to SMBs, field service or trades businesses.

Experience with AI or SaaS products.

📌 SDR Lead (Pune)
🏢 ZenTrades
📍 Pune