– SAP Application Support Consultant (L1)

Experience: 0–2 Years

Qualification: Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.

Role Overview

We are looking for a customer-oriented First-Level SAP Application Support Consultant to handle incoming support requests through phone calls, emails, and ticketing systems. The role involves identifying, classifying, and prioritizing SAP-related issues, providing initial troubleshooting, and coordinating with second-level support teams for resolution.

Key Responsibilities

- Provide first-level SAP application support through telephone calls and ticketing systems.
- Support international users across SAP S/4HANA, Fiori, SAP C4, Field Service Management (FSM), and SuccessFactors.
- Assist users with basic SAP transactions across modules such as FI, MM, SD, and PP, resolving data entry and functional issues.
- Act as the first point of contact for SAP-related incidents and service requests across supported modules.
- Log, classify, and prioritize issues using ITSM tools such as UZU and JIRA.
- Perform initial diagnosis and resolve common SAP issues, escalating complex cases to second-level support when required.
- Guide users on basic SAP functionalities, navigation, and transactions.
- Track ticket progress and ensure timely resolution or escalation.
- Maintain clear communication with end-users regarding ticket status and resolution steps.
- Create and maintain user manuals, how-to guides, FAQs, and knowledge base documentation.





Required Skills & Qualifications

- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related discipline.
- 0–2 years of experience in SAP application support.
- Good knowledge of SAP S/4HANA and Fiori.
- Preferably familiar with SAP C4, FSM, and SuccessFactors.
- Basic understanding of SAP modules such as FI, MM, SD, and PP.
- Familiarity with ITSM tools such as UZU and JIRA.
- Customer-service-oriented approach with good troubleshooting and problem-solving abilities.
- Ability to work collaboratively in a team and support global users.
- Exposure to SCRUM-based Agile environments is preferred.

Professional Attributes

- Excellent written and verbal communication skills in English.
- Exposure to German language and culture is an added advantage.
- Ability to collaborate with international stakeholders and multicultural teams.
- Flexibility to work according to German time zones when required.
- Willingness to travel to Germany for meetings, training, and project-related activities, at least once or twice a year.

Benefits

- Opportunity to join a newly established Global Capability Centre (GCC).
- Competitive salary and benefits.
- Career growth and development opportunities.
- Supportive, inclusive, and versatile work environment.
- Employee-focused culture and health benefits.
- Hybrid work policy.
- Possible iPhone/iPad provision for employees.
- Choice of work device: MacBook or Windows laptop.
- Coaching and professional development opportunities.

📌 SAP Support Analyst (Secunderabad)
🏢 ManpowerGroup Services India Private
📍 Secunderabad