Job Responsibilities:

1. Kendra Operations Management

- Oversee day-to-day operations of the Samridh Kendra and ensure smooth functioning of all services

- Ensure availability and proper functioning of infrastructure, equipment, connectivity, and service platforms

- Maintain service quality standards and customer satisfaction at the Kendra

2. Revenue &

- Business Development

- Drive revenue generation through promotion and sale of Kendra services

- Identify local business opportunities and introduce recent services relevant to village needs

- Achieve monthly revenue and customer acquisition targets

3. Service Delivery Coordination

- Coordinate with service delivery partners to ensure timely and efficient service execution

- Monitor partner performance and resolve operational or service-related issues

- Ensure adherence to defined SLAs for all services

4. Community Engagement &

- Outreach

- Promote Samridh Kendra services through village outreach programs, awareness campaigns, and local events.

- Engage with Panchayat officials, local institutions, SHGs, schools, and community leaders.

- Mobilize citizens to utilize services available at the Kendra

- Plan promotional campaigns for sale of services offered at the Kendra.

- Develop sales channels within the villages through influencers, SHG etc

- Take service schedules from partners (ex. Skill dev courses, AR/VR courses)





- Take event calendars related to respective service from partners

- Collaborate with partner organizations to promote and market respective services across target villages.

- Work closely with partners to mobilize customer traffic to the Kendra.

- Cross sell services to members visiting the Kendra

- Plan events around festivals, local events, political events etc

5. Government &

- Local Administration Coordination

- Liaise with local administration for permissions, utilities, and operational support.

- Support implementation of government initiatives and digital inclusion programs through the Kendra.

6. Platform &

- Data Management

- Use the Samridh Kendra Management (SKM) platform for member registration, service transactions, and reporting.

- Maintain accurate digital records of customers, services delivered, and revenue generated.

- Submit daily, weekly, and monthly performance reports to the Project Management team.

7. Customer Experience &

- Support

- Ensure effective grievance handling and customer support

- Maintain a citizen-friendly service environment

- Build long-term trust within the local community

8. Asset &

- Compliance Management

- Safeguard Kendra assets and ensure proper utilisation.

- Ensure compliance with operational guidelines, partner policies, and regulatory requirements.

📌 Samridh Kendra Manager (Guntur)
🏢 Corpus Enterprises
📍 Guntur