Senior Salesforce BSA / Salesforce Engagement Manager with 10+ years of experience to lead a Salesforce engagement across solution architecture, delivery coordination, stakeholder management, and business systems analysis. The role requires strong Salesforce platform expertise with particular focus on Salesforce CPQ (Steelbrick) and Quote-to-Cash / Quote-to-Order processes.

The individual will translate business priorities into scalable functional and technical solutions while coordinating Business Analysts, Developers, QA Engineers, Release Management, Product Owners, and Administrators.

Job title : Senior Salesforce BSA / Salesforce Engagement Manager

Experience : 10+ Years

Roles & Responsibilities

- 8+ years of Salesforce experience, including solution architecture and delivery leadership responsibilities.
- Strong hands-on understanding of Salesforce CPQ (Steelbrick) and Quote-to-Cash / Quote-to-Order processes, including product configuration, pricing, quoting, renewals, and order-related workflows.
- Solid Salesforce platform knowledge across configuration, Apex, LWC, Flows, REST APIs/integrations, data model, security model, governor limits, CI/CD, and deployment considerations.
- Strong expertise in Sales Cloud and Service Cloud; Experience Cloud experience is preferred.
- Demonstrated business systems analysis capability, including translating business requirements into explicit functional and technical solutions.
- Experience with solution estimation,



sprint planning, architecture reviews, delivery governance, and Agile/Scrum delivery.
- Strong stakeholder management, written communication, documentation, facilitation, and problem-solving skills.
- Experience leading and mentoring distributed/offshore Salesforce teams.
- Ability to balance architecture quality, delivery timelines, changing priorities, and cross-functional dependencies.
- Ability to work with a minimum 4-hour daily overlap with U.S. Eastern Time business hours.

Certifications

- Salesforce Certified Administrator
- Salesforce Platform App Builder
- Salesforce Platform Developer I
- Sales Cloud Consultant
- Service Cloud Consultant
- Salesforce CPQ Specialist - Strongly Preferred
- Salesforce Application Architect / System Architect - Preferred

Role Expectations

- Maintain the required daily overlap with U.S. Eastern Time business hours and be available for standups, sprint ceremonies, and real-time collaboration during the overlap window.
- Work within Agile/Scrum methodology and actively participate in ceremonies appropriate to the role.
- Maintain clear documentation and promptly communicate material issues, risks, dependencies, and anticipated delays.
- Follow applicable security, access-control, confidentiality, privacy, and acceptable-use requirements.
- Adapt to changing priorities and assignments within the scope of the role while maintaining delivery quality.

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