Job Title

Sales Support Administrator

Job Details

- Sales Account Management

- Sales - Other

- Mumbai

- Permanent / Full Time

Role Overview

The primary purpose of the State Aligned Sales Support (SASS) role will be to provide administrative support to a dedicated Australian State Sales Team and their customers, enhancing the overall client experience and giving the Sales Team more bandwidth to focus on selling and building relationships with our clients.

Responsibilities

Customer Support Service Delivery

- Assisting the salesperson respond to inbound enquiries from clients including the follow up of service and account related matters.

- Customer adhoc reporting including sending regular reports for specific customers

- Assisting with credits, invoicing, debtors

- Coordinating/securing resourcing for customers as required

- Assisting with escalations

- Assisting following up CSAT survey responses

- Management of a portfolio of smaller, low risk, low value customers

Administration

- Formatting Order Forms and Proposals in both Word and PowerPoint to ensure brand consistent and skilled documentation is always presented to the customer

- CRM Hygiene of Accounts, Contacts, Opportunities

- Setting up meetings on behalf of Salespeople

- Chasing up DOA requirements on behalf of Sales

- Chasing up TPR approvals and any other approval

Sales Activities

- Preparing processing basic order forms and sending digitally for customer signature

- Checking legal requirements for Order Forms and bringing together the required documents for review





- Assistance with basic Quotes including qualifications and pricing for data, service packs, hardware software

- Assist with Contract Management including cancellations, renewals, pricing on RFPs

- Coordination with the Practice Lead, Product Team, and Carrier Management team to optimize pricing across product lines and customer segments.

- Service Pack monitoring and chase up of low balances with customers

- Basic renewals of hardware/software

- Liaison with Sales Operations, Provisioning and Service Delivery team regarding contracts and changes to contracts

Research and Reporting

- Preparing cancellations including working out ETFs before sending to Contracts for processing

- Contract renewal research and preparation

- White space analysis

- General internal reporting (Accounts, revenue, opportunities)

Essential

- Minimum 3 years experience dealing directly with Australia Customers

- Minimum 3 years experience in the ICT industry

- Minimum 3 years experience in a customer service / order management /sales operations type role

- Ability to be start work out of hours (aligned to Australian business hours)

- Excellent verbal written English

- Excellent comprehension skills

- Excellent Microsoft Office Skills - Word, PowerPoint, Excel

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sales Support Administrator (Mumbai)
🏢 Brennan It
📍 Mumbai