SERVEONE [ Korean Based MNC] for the position of MD (Merchandising) Specialist

About the Role

As an MD Specialist, you will be responsible for managing customer requirements, executing sales and procurement activities, and coordinating supply chain operations to support business growth and profitability. This role requires robust hands-on experience in B2B customer management, sourcing, commercial negotiations, and order fulfillment, along with the ability to identify business opportunities and improve operational efficiency.

Key Responsibilities

1. Sales & Customer Relationship Management

- Manage assigned customer accounts and build strong, long-term business relationships.
- Identify potential customers and support new business development initiatives.
- Conduct customer visits and meetings to understand business requirements and identify sales opportunities.
- Understand customer needs and recommend suitable procurement solutions.
- Prepare quotations, negotiate pricing, and coordinate commercial discussions with customers.
- Handle RFQs, customer inquiries, and order-related issues in a timely manner.
- Monitor sales performance and contribute to achieving assigned sales and profitability targets.
- Track market trends and competitor activities to identify business opportunities.

2. Procurement & Purchasing

- Execute end-to-end purchasing activities based on customer requirements and sales orders.
- Identify, evaluate, and coordinate with domestic and international suppliers.
- Obtain quotations, compare prices, negotiate commercial terms, and support cost optimization.




- Prepare and process purchase orders and monitor supplier delivery schedules.
- Maintain effective supplier relationships and support supplier performance improvement.
- Ensure the availability of required materials at competitive prices and within agreed timelines.

3. Supply Chain & Operations

- Coordinate with customers, suppliers, sales, logistics, and warehouse teams to ensure smooth order fulfillment.
- Monitor order status, inventory levels, and delivery schedules to minimize delays and supply disruptions.
- Coordinate import/export documentation and logistics activities for international procurement.
- Maintain accurate sales, purchasing, and inventory data in ERP systems.
- Prepare regular MIS reports and monitor key sales, procurement, and delivery performance indicators.
- Ensure compliance with company policies, procurement procedures, and documentation requirements.
- Identify operational issues and recommend practical improvements to enhance efficiency and service quality.

Required Qualifications

- Bachelor's degree in Business Administration, Commerce, Engineering, Supply Chain Management, or a related field.
- 5–10 years of relevant experience in Sales, Business Development, Procurement, Merchandising, or Supply Chain Management.




- Practical experience in B2B sales, customer account management, purchasing, or supplier coordination.
- Good understanding of quotation management, commercial negotiations, purchase orders, and delivery coordination.
- Strong communication, negotiation, coordination, and problem-solving skills.
- Proficiency in MS Excel and experience using ERP systems such as SAP, Oracle, or equivalent.
- Ability to manage multiple tasks, prioritize work, and meet deadlines.

Preferred Skills

- Experience in MRO, manufacturing, trading, industrial materials, or indirect procurement.
- Experience supporting new customer acquisition and achieving sales or procurement targets.
- Experience working with multinational companies or in an international business environment.
- Korean language proficiency is preferred.
- Experience using AI tools such as ChatGPT, Microsoft Copilot, or Gemini to improve productivity and work efficiency.

Success Metrics

- Achievement of Assigned Sales Targets
- Gross Margin and Cost Optimization
- Customer Satisfaction and Account Retention
- New Business and Product Category Development
- Supplier Performance and Cost Competitiveness
- On-Time Delivery Performance
- Accuracy of ERP Data and Operational Reporting

Pay: ₹60,000.00 - ₹85,000.00 per month

Benefits

- Commuter assistance
- Leave encashment
- Paid sick time
- Provident Fund

Application Question(s):
- Do you have experience in manufacturing / Industrial Sales
- Have you worked in MNC company

Work Location: In person

📌 Sales Specialist (Chennai)
🏢 Serveone India
📍 Chennai