Job highlights

- Experience in retail sales with expertise in inventory management and customer complaint resolution

- Engage customers, achieve sales targets, manage inventory, ensure store compliance, and resolve customer complaints

Sales & Customer Service

- Welcome and engage customers to understand their requirements and preferences.

- Present suitable product offerings and guide customers through the purchase decision process.

- Prepare product estimates, process billing, and complete sales transactions accurately.

- Achieve category-wise sales targets for the assigned section.

- Assist customers with product returns, repairs, and after-sales service requests.

- Contribute to improving customer satisfaction and driving store revenue growth.

Store Operations & Inventory Management

- Adhere to all store operating procedures, policies, and compliance requirements.

- Support cost-control and savings initiatives within the store.

- Maintain accurate stock records by monitoring opening and closing inventory on a daily basis.

- Report sold stock and coordinate timely stock replenishment.

- Ensure products are displayed attractively and in line with visual merchandising standards.

- Transfer inventory to designated storage/lockers at the end of the day as per process.





- Safeguard merchandise and promptly report any potential theft, loss, or security concerns.

- Monitor slow-moving and dead stock and work with the Store Manager to minimize inventory aging.

- Support Marketing, VM (Visual Merchandising), and other support teams in store initiatives to improve compliance and customer footfall.

- Build and maintain qualified relationships within the retail ecosystem to stay informed about industry best practices and market trends.

Customer Feedback & Complaint Resolution

- Collect and communicate customer feedback to relevant corporate teams to enhance customer experience and store performance.

- Handle customer queries and complaints professionally in accordance with company guidelines.

- Ensure timely resolution of customer concerns to maintain high levels of customer satisfaction.

Key Performance Indicators (KPIs)

- Achievement of sales targets.

- Revenue growth for assigned category/section.

- Customer satisfaction scores.

- Adherence to store policies and operational standards.

- Inventory accuracy and stock management.

- Effective customer complaint resolution.

- Store presentation and compliance standards.

📌 Retail Sales Officer (Chennai)
🏢 Titan Company
📍 Chennai