Job Summary

We are looking for an experienced, proactive and customer-focused Retail Manager to oversee the day-to-day operations of our showroom and drive retail sales growth.

The candidate will be responsible for managing showroom operations, handling customers, leading the sales team, converting enquiries into orders, monitoring sales performance and ensuring an excellent customer experience.

The ideal candidate should have strong sales and people-management skills, business acumen and the ability to independently manage showroom operations and achieve sales targets.

Key Responsibilities

1. Showroom & Retail Operations

- Manage the overall day-to-day functioning of the showroom.
- Ensure proper product display, merchandising, cleanliness and showroom presentation.
- Maintain product catalogues, samples, price lists and display materials.
- Ensure smooth customer handling and a professional showroom experience.
- Monitor showroom stock, samples and inventory coordination.

2. Sales & Business Development

- Drive showroom sales and achieve monthly and quarterly sales targets.
- Attend walk-in customers and understand their interior furnishing requirements.
- Guide customers on suitable products, specifications, designs and pricing.
- Prepare and coordinate quotations and follow up on pending enquiries.
- Convert walk-in enquiries and existing leads into confirmed orders.
- Identify opportunities for upselling and cross-selling.
- Develop relationships with architects, interior designers, builders, contractors and other potential customers.

3. Team Management

- Supervise, guide and motivate showroom sales staff.




- Allocate responsibilities and monitor individual sales performance.
- Conduct regular team reviews and ensure proper follow-up of customer enquiries.
- Train team members on product knowledge, customer handling and sales techniques.
- Maintain discipline, punctuality and professional conduct within the showroom.

4. Customer Relationship Management

- Ensure timely follow-up of all customer enquiries.
- Handle customer complaints, feedback and escalations professionally.
- Maintain customer databases and enquiry records.
- Coordinate with the installation, warehouse, purchase and accounts teams to ensure smooth order execution.
- Maintain long-term relationships with customers and generate repeat business.

5. Reporting & Performance Monitoring

- Prepare daily sales and enquiry reports.
- Monitor lead conversion, order bookings and revenue performance.
- Track pending quotations, follow-ups and customer commitments.
- Monitor sales team productivity and achievement of targets.
- Maintain accurate records using Excel and CRM software.
- Report showroom performance and operational requirements to management.

Skills & Qualifications





- Graduation in any discipline; a business or management qualification is preferred.
- 3–5 years of experience in retail sales, showroom management or sales operations.
- Experience in interior products, furniture, furnishing, flooring, building materials or lifestyle retail will be an added advantage.
- Excellent communication and interpersonal skills.
- Strong sales, negotiation and customer relationship management skills.
- Good knowledge of MS Excel, Word, email and CRM systems.
- Ability to manage a team and drive performance.
- Strong organisational, analytical and problem-solving skills.
- Fluency in Malayalam and English. Hindi is an added advantage.

Preferred Candidate Profile

- A self-driven individual with a strong sales-oriented mindset.
- Capable of independently managing showroom operations.
- Good leadership and decision-making abilities.
- Customer-friendly, professional and presentable.
- Proactive in identifying business opportunities.
- Responsible for achieving targets and maintaining operational discipline.
- Willing to learn and develop in-depth knowledge of interior furnishing and flooring products.

What We Offer

- Chance to work with an established interior solutions company.
- Exposure to a diverse range of premium interior products and brands.
- Professional growth and leadership opportunities.
- Performance-based incentives, subject to company policy.
- Supportive and growth-oriented working environment.
- Salary commensurate with experience and capabilities.

Pay: ₹12,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Retail Manager (Kannammoola)
🏢 Zebra Line Interior Solutions
📍 Kannammoola