- 4-7 years experience with gold loan banking or related management, Bachelor's or Post-graduation degree preferred
- Lead branch operations, drive gold loan business growth, manage customer acquisition and retention, ensure valuation accuracy and compliance, mentor team, and oversee marketing activities
Job Summary
This position is open with Bajaj Finance Limited.
The Branch
Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.
Responsibilities
- Responsible for overall branch operations and profitability of the branch.
- Drive and participate in field-marketing activities of various financial products along with the team to improve brand visibility.
- Plan, conduct and monitor branch field-level marketing activities to ensure a healthy pipeline of leads resulting in business conversion and branch growth.
- Focus on customer engagement for recent customer acquisitions and retention of existing customers.
- Conduct error-free valuation appraisal of gold ornaments pledged in branch with correct weight and purity assessment as per company policy and audit compliance.
- Joint custodian of the vault with responsibility for safekeeping of pledged securities as per company policies.
- Responsible for keeping NPAs under control through strong follow-ups from customers for interest collections.
- Strong planning abilities required for smooth functioning of the branch and to develop cohesiveness within the company and co-workers.
- Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
- Maintaining quality performance of the business, preparing various reports and taking necessary actions for growth of business in the branch.
- Increase gold loan business and promote various other third-party products, such as NCDs and Gold Coins.
- Responsible for correct valuation and 100% process compliance at the branch.