- 4-7 years experience with gold loan banking or related products, Bachelor's or Post-graduation degree preferred
- Lead branch operations, manage gold loan valuations, drive marketing and customer acquisition, ensure compliance and NPA control, mentor staff
Job Summary
This position is open with Bajaj Finance Limited.
The Branch
Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.
Responsibilities
- Responsible for overall branch operations, performance profitability of the branch.
- Drive, participate in field-marketing activities of various financial products along with the team to improve brand visibility.
- Plan, conduct and monitor the branch field-level marketing activities to ensure healthy pipeline of leads resulting in business conversion and branch growth.
- Focus on customer engagement for new customer acquisitions and retention of old customers.
- Conduct valuation appraisal of gold ornaments being pledged in branch with correct weight and purity assessment as per company policy and audit/compliance.
- Joint custodian of the vault with responsibility for safekeeping of pledged securities as per company policies.
- Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
- Valuable planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
- Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
- Maintaining quality performance of the business, preparing various reports of the same and taking necessary actions for growth of business in branch.
- Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
- Maintain 100% process compliance at branch through correct valuation and related activities.
- Manage error-free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and audit/compliance.